Associate Delivery Manager

Job description

Description

THE ROLE

The Associate Delivery Manager is responsible for providing an exceptional delivery experience to our customers by developing employees and managing day-to-day vehicle delivery operations. Our Associate Delivery Manager must deliver excellent results and achieve goals quarter after quarter by building effective teams, creating operational standards, and driving strategic business planning. The ideal candidate communicates effectively, manages time efficiently, and is passionate about leading change and inspiring teams. This role directly supports Tesla’s mission by ensuring an exceptional and memorable delivery experience for our customers.

RESPONSIBILITIES

BUILD EFFECTIVE TEAMS

·  In partnership with the Delivery Manager, the Associate Delivery Manager will actively train, coach, and develop the Delivery team
·  Source, recruit, hire, and onboard top talent in order to achieve delivery goals
·  Set clear team targets and individual goals; hold teams accountable by driving performance management
·  Represent Tesla in a professional and responsible manner when communicating with others both inside and outside the company

CREATE OPERATIONAL STANDARDS

·  Develop and refine an exceptional experience for customers taking delivery
·  Help drive Tesla education through learning experiences on and after delivery day
·  Manage local delivery pipeline, scheduling volumes, and actively set individual and team targets
·  Proactively mediate and resolve any customer concerns or escalations
·  Assist in the planning, implementation, and follow up of vehicle preparation operational tasks and projects including, but not limited to: the vehicle receipt process, lot management, detailing, and charging
·  Maintain safe and efficient organization and transport of vehicles between onsite and offsite parking lots
·  Demonstrate fluency in the local market’s DMV requirements and processes
·  Help control expenses, including staffing, supplies, and services


DRIVE STRATEGIC BUSINESS PLANNING

·  Work collaboratively with the Sales team to ensure that customer expectations are properly set, that communication is kept open, and that escalations are resolved in a professional and proactive manner
·  Work collaboratively with Service team on repairs and vehicle rectifications
·  Perform additional responsibilities as assigned to meet business needs

Desired profile

REQUIREMENTS

·  Bachelor’s Degree or equivalent required, and 2-4 years work experience in retail or operations in a fast-paced environment
·  Demonstrated self-starter who possesses exceptional time management skills and has great attention to detail
·  Ability to prioritize, manage multiple projects, and adhere to business-critical deadlines
·  Excellent written and verbal communication skills
·  Ability to communicate relevant information to all levels of the organization
·  Passionate dedication and ethical approach to management and operations
·  Ability to develop collaborative relationships; evidence of being a well-respected, trusted partner, and someone others want to work with
·  Experience running complex processes using Lean or other methodologies
·  Proven ability to problem solve and achieve results
·  Must have and maintain a valid driver’s license and an acceptable and safe driving record

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