Answer Bar Representative

Job description

Description

The Role

Answer Bar is a unique, innovative, one-stop solution for employees who need their day-to-day questions answered. We are not a phone number or an e-mail address, we are real people, answering real questions on the spot. The Answer Bar Representative is our Brand Ambassador, and will provide front-line customer service to all employees in the areas of HR, benefits, payroll, stock and IT. Our mission is to foster a comfortable and friendly environment, while providing swift resolution to all employee questions.

Responsibilities​

• Provide excellent customer service to our employees seeking help

• Technical troubleshooting and password reset with multiple programs and systems

• Payroll enrollment assistance i.e. W4, Direct Deposit, Kronos Timekeeping etc.

• Update personal information into HR system

• Assistance with HR programs enrollment

• Assistance with standard computer programs (MS Office)

• Guide employees to the right resources i.e. Safety, Security, Facilities, HR etc.

Desired profile

Requirements

• Bachelor’s Degree or equivalent experience preferred.

• 1+ year of strong customer service experience.

• Multi-lingual is preferred.

• Positive and professional demeanor.

• High respect for employee confidentiality.

• Flexible work hours.

• Familiarity with Outlook, ADP, Kronos, and Excel preferred.

• Ability to multi-task, prioritize and work in an extremely fast-paced environment.

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