UX Researcher

Job description

We offer excellent benefits that help to make Tesco a great place to work.

You will be able to join our competitive Pension scheme. In addition to this we offer a variety of excellent share schemes that you can be part of, to share in our success.

After 6 months you will receive a Privilegecard, giving you 10% discount on your Tesco shopping throughout the year, both in-store and on-line.

There are also additional special offers available to colleagues throughout the year.

About The Job

We're looking for an experienced UX researcher who is passionate and naturally empathetic about people, to come join our multi-disciplinary UX Community here at Tesco.com. This is a highly collaborative role, working closely with other researchers, designers, product owners, engineers and analysts in the Grocery Online development team based in Farringdon, London.

Tesco is the UK's largest retailer and has significant operations in 8 other markets. This critical role will also work closely with the wider UX and Research community across product development and with wider teams across Tesco.com.

Main Responsibilities

Working in a fast paced, collaborative culture, the UX research lead plays a key role to inform and inspire the user experiences we create, ensuring they're useful, usable and valuable for customers. You'll directly influence the day-to-day experiences of millions of customers and work on services that your friends and family will talk about.

You'll be customer obsessed and data driven, using a variety of UX research methods and techniques, via our in-house lab, remote and field based, to explore and reveal our customers' behaviours and motivations - their needs, wants and desires. You'll interpret these findings into clear actionable insights and UX recommendations that you share in a compelling way to drive the optimization of the end to end customer experience.

Ideal Candidate

·  Experience of scoping, designing and conducting a wide variety of UX research across devices, in an e-commerce environment. Through lab studies, remote and field based research, including usability research, remote user studies, ethnography, focus groups, moderating /monitoring online communities, benchmark studies, persona development etc.
·  Strong understanding of strengths and shortcomings of different research methods, including when and how to apply them.
·  Ability to link customer insight with business opportunities.
·  Experienced in identifying research opportunities by understanding, prioritizing and incorporating complex technical and business requirements into UX research
·  Highly skilled in analysing, interpreting and shaping UX research findings in to meaningful and clear actionable insights at pace. Working closely with designers on recommendations to improve the UX.
·  Excellent communicator, both oral and written, with proven ability to influence broadly. Confidently bringing UX insights and recommendations to life in a clear, concise and compelling way at pace.
·  Great collaborator, working closely with analytics, UX design and other teams to help ensure we help provide a holistic view of customer behaviours, insights and recommendations, within products and across the end to end user experience.

Additional desired experience

·  MA/MSc in Human Computer Interaction, Cognitive Psychology, Experimental Psychology or similar is desirable
·  UX experience working in an agile product based, iterative e-commerce environment
·  Working knowledge of:
·  Morae or equivalent software
·  Tobii eye-tracking equipment and software
·  General usability lab set up (we have our own in-house lab)
·  Basic video editing

About the Company

Our vision here at Tesco is to become every customer's favourite way to shop online, whether they are at home, out shopping, on the move, anywhere in the world.

Through one of the most ambitious retail programs ever undertaken, we aim to become the world's best multi-channel retailer too. We want our customers to be inspired and whatever they are looking for, we're finding bigger and better ways to provide it.

Everything is underpinned by our continuous drive for the best tools and technology to deliver our vision. We're driving innovation and transforming our IT to become the world's leading e-commerce business.

We need people who share our ambition to deliver for our customers; Passionate and confident people willing to take the initiative and drive us forwards. In return we offer excitement, a great team, an excellent benefit package, and significant career development opportunities.

Joining us means playing a part in defining; building and launching an ambitious roadmap of products that could affect the lives of millions of people over the years to come.

If that sounds exciting then we'd love to hear from you.

The position will be based at our Digital Innovation Centre in Farringdon, London.