Knowledge Content Author

Job description

About The Job

Would you like to join our Knowledge Team?

We currently have multiple positions:

· Core day time hours - Including a permanent Saturday
· Monday to Friday - 2pm - 10.30pm with the occasional Saturday working.

Reporting to the Knowledge Manager, the role requires an experienced Knowledge content author who can interpret requirements from business stakeholders and translate into brilliant knowledge articles, using the Kana Enterprise Knowledge Application. Your role is to provide a high level of support to colleagues within a multi-site and multi-skilled customer engagement centre. You will have responsibility for supporting the knowledge needs of our team of 2000FTE.

Working with a true market leader this is an opportunity to administer the tools to deliver the Customer Engagement strategy taking the department to a new level of

operational excellence, so that we can provide the best service experience for our colleagues and customers.

Working at a level where there will be a requirement for stakeholder engagement throughout the business to scope requirements, drive best practice and build cross-departmental relationships to optimise the Knowledge support function.

Main Responsibilities

Reporting to the Knowledge Manager you will:

Interpret requirements from your stakeholders and translate these into brilliant knowledge articles

Write articles in the tone and brand of Tesco to ensure we're loved by customers

Recognise the importance of accurate & succinct content to ensure that your colleagues and customers can easily find the information they need, when they need it

You have the skills & knowledge required to ensure that all created content is optimised for end user search with the Kana Enterprise (KE) Knowledge Application

Review and share best practice with your team, manager and stakeholders

Effectively manage your time to ensure that you manage priorities effectively

Be proactive and forward thinking and plan your time to meet future customer and business needs

Understand and prioritise breaking business issues and translate these into content

Work with your team to ensure that knowledge is easily accessible, up-to-date and accurate

Continually develop your writing skills to ensure you remain a brand advocate

Use your knowledge and writing skills to translate complex messages into clear & simple content for all your customers

Ideal Candidate

If you feel you're the right person for this role, we'd like to hear from you.

The skills we are looking for are:-

· Great written communication skills
· Experience of Copywriting for Web
· Ability to create multimedia knowledge content for both colleagues & customers
· Strong collaboration skills

You will receive an email confirmation once your application has been submitted successfully.

Closing date for this vacancy is midnight Monday 29th February.

About the Company

We offer excellent benefits that help to make Tesco a great place to work.

There are also a variety of excellent share schemes you can be part of, to share in our success.

After 6 months you will receive a Privilegecard, giving you 10% discount on your Tesco shopping throughout the year, both in-store and on-line.

There are also additional special offers available to colleagues throughout the year.