Customer Analytics Graduate Programme

Job description

We offer excellent benefits that help make Tesco a great place to work. These include but aren't limited to:

·  An annual bonus scheme which you can achieve up to 3.5% of base salary.
·  Privilegecard (including a 2 nd card for a family member) after 6 months service with 10% off most purchases at Tesco.
·  A retirement savings plan - 4%-7.5% contribution rate
·  Life Assurance - 5 x contractual pay
·  Buy As You Earn Scheme
·  Save As You Earn Scheme
·  Tesco Car Purchase Scheme (provided by Alphabet).
·  Deals & Discounts through Tesco including Tesco Mobile & Tesco Bank
·  Deals and Discounts through many other external businesses

About The Job

Customer Analytics is a critical area within the marketing function. We bring our customers to life through the quantitative data that they generate. Using a range of analytical techniques we extract understanding from customer data in order to serve them better. It also gives us a good idea of how we're performing, and what we need to do to be even better. These make a huge difference to customers, and give Tesco an edge in the market.

Main Responsibilities

You could spend time working in one or more of these areas:

·  Customer Analytics
·  Online Insight
·  Trade Analysis
·  Customer Strategy

The programme will be based in Hertfordshire.

This is a 2 year programme. First you have an induction, followed by hands-on in-store experience. Then you rotate around different Customer Analysis areas, building skills such as:

·  Identifying trends from customer shopping behaviour
·  Accessing in-house data through a query language
·  Turning complex data into actionable findings
·  Strategic analysis and problem structuring
·  Collaborating with our external data partners

Current graduates are working on activities like:

·  Operating at the heart of the business to influence the decision making of Tesco's Leadership team.
·  Building models to highlight opportunities for our customer groups
·  Measuring the performance of a new delivery proposition in our online business

Ideal Candidate

·  320 UCAS points
·  2:1 in any subject
·  A serious love for statistics and a passion for using insight to make business decisions
·  A logical mind set is key; you'll be learning (or honing!) SQL skills that bring Tesco's data to your fingertips
·  The ability to interpret data, spot trends, draw conclusions and make recommendations
·  To see things through customers' eyes
·  A 'can do' tenacity
·  To work with others and achieve success together
·  To put people and our customers at the heart of what you do
·  To be agile in the way you think, make decisions and handle change
·  To stick to your values and do the right thing, even when it's tough
·  A way of inspiring confidence in others
·  To be connected to the latest thinking, inside and outside of the business
·  The hunger to drive your own career and become one of our leaders.

About the Company

About Tesco UK

Our operations in the UK are the largest within the Group, with over 3500 stores and over 310,000 colleagues. We have strengthened the foundations of the UK business and we are now accelerating plans to deliver the most compelling offer for customers with sharper prices, improved quality, stronger ranges and better service. Every colleague has an amazing opportunity to play their part in delivering small changes every day that can make a big difference to customers and colleagues.

Core Purpose and Values

Our business was built with a simple mission to be the champion for customers, helping them to enjoy a better quality of life and an easier way of living. This hasn't changed. Customers want great products at great value which they can buy easily and it's our job to deliver this in the right way for them.

That's why we've chosen Serving Britain's shoppers a little better every day' as our new core purpose. As a business, serving customers is at the heart of everything we do from colleagues in our stores to those of us in supporting roles.

In the UK, we serve some 66 shoppers every second, so it's our goal to ensure every one of those customers experiences just a little better service on each visit.

Desired profile

Ideal Candidate

·  320 UCAS points
·  2:1 in any subject
·  A serious love for statistics and a passion for using insight to make business decisions
·  A logical mind set is key; you'll be learning (or honing!) SQL skills that bring Tesco's data to your fingertips
·  The ability to interpret data, spot trends, draw conclusions and make recommendations
·  To see things through customers' eyes
·  A 'can do' tenacity
·  To work with others and achieve success together
·  To put people and our customers at the heart of what you do
·  To be agile in the way you think, make decisions and handle change
·  To stick to your values and do the right thing, even when it's tough
·  A way of inspiring confidence in others
·  To be connected to the latest thinking, inside and outside of the business
·  The hunger to drive your own career and become one of our leaders.