Checkout Team Support

Job description

About The Job

Tesco Store: Cannock

Shift Pattern:

Sunday 9.00 - 13.00, Thursday 13.00 - 17.30, Friday 6.00 - 10.00, Saturday 6.00 - 10.00

Please note: We pay an additional premium for working through the night and in some stores we pay a premium for the location a store is in. We're making some changes to these premiums in July; should you be invited to interview we'll let you know what these changes are and how they will affect the rate of pay for this vacancy.

Main Responsibilities

Delivering training for colleagues working within the checkout area, liaising with the Checkout Manager to ensure they have the capability to deliver above and beyond in their role.
Ensuring the right resource is available at the right time, so the customers have the have the right number and type of tills available.

Show your colleagues how to enjoy interacting with customers by role modelling great service.
Have the knowledge of the departments KPI's and delivering the practical actions required to achieve these.

Delivering relevant Store Change Plan updates to your colleagues, ensuring individuals understand the value they bring to achieving improvements.
Supporting my managers to co-ordinate seasonal, community and charity events to create a great inclusive atmosphere.

Ideal Candidate

You are a great communicator who will share the knowledge, experience and best practices, you have gained creating a team spirit across the checkout department.
You are natural and welcoming with customers, putting them at the heart of whatever you. You take the time to listen and understand others, building strong relationships with your colleagues and customers.
You act quickly, responding to the changing needs of the customers, supporting the delivery and success of the change.
You have the energy and drive to deliver beyond expectation and effectively balance priorities.
You are always looking for ways to improve the checkout experience for customers by sharing your ideas with your manager and colleagues.

About the Company

Tesco has become a market leader by doing the little things that really matter for our customers and colleagues. It's part of what makes Tesco such a great place to work, and we're proud to have been accredited as one of Britain's Top Employers again this year.

We're the UK's number one retailer and we pride ourselves on offering a great shopping experience. We are passionate about our food, merchandise and services and will always try to get things right for our customers.

But did you know we also offer great job opportunities? With stores, distribution centres and offices across the UK, and a vast variety of roles, we are always looking for people who have a hunger to work with customers and colleagues across our exciting business. We believe in treating each other with respect and giving everyone an equal opportunity to get on. It's our people that make the difference every day - helping us make a difference for our customers.

Benefits Package

·  An annual bonus scheme where you could achieve up to 3.5% of eligible 2016/17 earnings.
·  Earn one and a half times your hourly rate when working Sundays and an additional 2.21 for every hour worked between midnight and 6am.
·  Colleague Discount Card (including a 2nd card for a family member) after 6 months service with 10% off most purchases at Tesco.
·  The Tesco Retirement Savings Plan save between 4% and 7.5%, and Tesco will match your contribution.
·  Life Assurance - 5 x contractual pay
·  Share Schemes Join Buy As You Earn' after 3 months, and Save As You Earn' after 1 year.
·  Tesco Car Purchase Scheme (provided by Alphabet).
·  Deals & Discounts through Tesco including Tesco Mobile & Tesco Bank
·  Deals and Discounts through many other external businesses.

Desired profile

Ideal Candidate

You are a great communicator who will share the knowledge, experience and best practices, you have gained creating a team spirit across the checkout department.
You are natural and welcoming with customers, putting them at the heart of whatever you. You take the time to listen and understand others, building strong relationships with your colleagues and customers.
You act quickly, responding to the changing needs of the customers, supporting the delivery and success of the change.
You have the energy and drive to deliver beyond expectation and effectively balance priorities.
You are always looking for ways to improve the checkout experience for customers by sharing your ideas with your manager and colleagues.