Customer Service Representative - Part Time

Job description

Customer Service Representative - General Insurance

Newcastle

Salary £16,990- £18,337 (pro rata) depending on experience

Excellent benefits

Part Time Evening & Weekend Opportunities

Various shift Patterns available

Operational hours are 4pm - 9pm Monday - Friday and 9-5 Saturday & Sunday

Are you passionate about customer service? Do you have good interpersonal skills and can communicate well? If so then we are looking for people like you

Tesco has built its success - and its brand - on a tradition of excellent service and dedication to the customer, but Tesco Bank is about more than bringing these values to a new market. It’s about bringing a customer focussed approach to personal finances and retail/digital banking.

We are looking for innovative people with sales experience preferably from a contact centre or customer service background that are eager to look at new ways of improving the customer journey. We want people that put the customer at the heart of everything they do, can work well in a team and have the drive and commitment to serve our customers.

If this is you then we have a fantastic opportunity for a Customer Service Representative to join our General Insurance team based at our office in Newcastle.

The Job

• You will own customer queries and resolve their issues at the first point of contact as far as possible.
• You will achieve your objectives against the quality of service delivery for customers, your contribution to improving how work gets done and your ability to identify and make appropriate offers to customers.
• You achieve satisfactory performance in your work monitored for Quality Assurance.
• You listen to what the customer really wants, identify their needs and feedback any observations and ideas to your colleagues and team leader to help improve our service and offer our customers a better experience.
• You identify what matters to customers and manage this effectively to promote customer service, confidence and trust
• You support your team and deliver excellent service to our customers by living the values of 'Helping us serves Britain’s shoppers a little better every day’.
• You develop yourself to be able to work across our products, channels and processes and utilise your skills, knowledge and attributes to deliver excellent customer service.
• You deliver Customer Service Centre quality and customer service measures.
• You are a role model to your peers, support your colleagues and are open to change.
• You ensure that commitments made to customers are kept.
• You ensure the fair treatment of customers and do what you say you are going to do.

Experience

• Experience of delivering excellent customer service
• Experience of using computers, keyboards and telephone systems