Customer Service Representative
Graduate job Edinburgh (City of Edinburgh)
Job description
You’ll bring the ambition, we’ll provide the opportunities
Role: Customer Service Representative - Credit Cards
Location: Edinburgh
Salary: £16,990 - £20,000 plus benefits
Hours: Working 36 hours per week
Shift Pattern: Various shift patterns available between the operational hours 7am - 11pm Monday - Sunday & flexibility is required
Tesco has built its success and its reputation on a tradition of excellent service and dedication to the customer. Tesco Bank is about more than bringing these values to a new market; it’s about bringing a new approach to personal finances and retail banking. As we look to build upon existing talent, we’re creating a backbone of excellence.
The Job Is:
- You will work across the wide range of Tesco Banking products, utilising systems and controls to effectively identify potential Fraud and/or Money Laundering risks.
- You will carry out Investigations identified through client screening and alert monitoring. This can involve Originations or Open account processes using your existing skills and knowledge, combined with those supplied by Tesco Bank, to ensure that investigations are carried out in a timely manner and with minimal or no impact on customers.
- You will ensure all internal/external customer contact is carried out in line with the Tesco Values.
Experience Required:
- Experience of delivering exceptional customer service
Wherever your talent lies, you’ll find challenge and reward in equal measure. We’re here to go the extra mile for our customers - and we’ll do the same for you. It’s simple. As long as you have the ambition, we’ll provide the opportunity for success. Visit our website and find the role that’s right for you.
Desired profile
You’ll bring the ambition, we’ll provide the opportunities
Role: Customer Service Representative - Credit Cards
Location: Edinburgh
Salary: £16,990 - £20,000 plus benefits
Hours: Working 36 hours per week
Shift Pattern: Various shift patterns available between the operational hours 7am - 11pm Monday - Sunday & flexibility is required
Tesco has built its success and its reputation on a tradition of excellent service and dedication to the customer. Tesco Bank is about more than bringing these values to a new market; it’s about bringing a new approach to personal finances and retail banking. As we look to build upon existing talent, we’re creating a backbone of excellence.
The Job Is:
- You will work across the wide range of Tesco Banking products, utilising systems and controls to effectively identify potential Fraud and/or Money Laundering risks.
- You will carry out Investigations identified through client screening and alert monitoring. This can involve Originations or Open account processes using your existing skills and knowledge, combined with those supplied by Tesco Bank, to ensure that investigations are carried out in a timely manner and with minimal or no impact on customers.
- You will ensure all internal/external customer contact is carried out in line with the Tesco Values.
Experience Required:
- Experience of delivering exceptional customer service
Wherever your talent lies, you’ll find challenge and reward in equal measure. We’re here to go the extra mile for our customers - and we’ll do the same for you. It’s simple. As long as you have the ambition, we’ll provide the opportunity for success. Visit our website and find the role that’s right for you.