Social Media Expert- Tesco Mobile

Job description

Job Description

Telefonica is on a truly inspirational adventure. As one of the world`s most innovative communication companies and the name behind flagship brands such as O2, we`re thinking bigger than ever before. We`re taking on new challenges around the world and exploring new ways to open up the world for our millions of customers. And you could be part of it all.

About the team

The Tesco Mobile Social Media Team are the online face of Tesco Mobile, replying to customer posts across all of our online communities.

As the online face of Tesco Mobile, you`ll be supporting our customers in the fast-paced online world, where every character counts.

Responsiblities

-The successful candidate will be the online face of Tesco Mobile within Twitter and Facebook They will follow a rotational pattern and assist with customer inquiries within SLA`s. This could range from helping with a specific customer`s account problems to posting statement on general inquiries primarily relating to any kind of Tesco Mobile service.
-Act as a single point of contact for online queries and own them through to resolution utilising existing business partnerships to carry out investigation. Utilise existing resource to deal with issues raised online, ranging from Pay and Go to Pay Monthly queries.
-Liaise with the Social Media Manager and other key stakeholders to ensure problems being discussed online are raised and known about within Tesco Mobile; tracking and reporting on any `hot topic` issues on channels and flag trends to the Social Media Manager when they arise.
-Provide auditing support for the social media manager in completing quality audit checks for the social media team to ensure that all responses and posts adhere to Tesco Mobile Social Media Tone and Brand guidelines.
-Monitor and collect online coverage to highlight to the business what is being discussed online and support the Social Media Manager and Marketing in creating content for social media channels including Twitter, Facebook and YouTube.
-Provide administrative support for the social media manager .

Demonstrable Experience

- Experience working in social media is necessary.
-Able to show where you have successfully delivered great social media activity.
- A strong understanding of the English Language and grammar.
- Excellent communication skills both written and verbal.
-Outgoing personality, enthusiastic, with a proactive `can do` attitude.
Additional information

Experience working within Social Media is necessary.

Grade: CSA2

Location: Bury

Salary and benefits:

We are looking to pay a competitive salary (depending on experience) for this position, and in addition we have some great benefits such as a bonus, life cover, health care, holiday entitlement and lots of flexible benefits too.
Telefonica`s commitment to a great work-life balance allows us to consider flexible approaches to working. Like to know more? Feel free to raise it.

Joining Telefonica means opening up a world of freedom, support and possibility. A fascinating world where you`ll be able to think bigger, be bolder and try new things. And where there are endless opportunities to develop your career.

There`s so much to discover. Your adventure starts here.