SOC Analyst

Job description

Job Description

Telefonica is on a truly inspirational adventure. As one of the world`s most innovative communication companies and the name behind flagship brands such as O2, we`re thinking bigger than ever before. We`re taking on new challenges around the world and exploring new ways to open up the world for our millions of customers. And you could be part of it all.

About the Team:

Have you heard of Smart Metering Implementation Plan (SMIP)? Well you`ll get the chance to support one of the largest smart metering projects in the world, providing communications services to the Public Sector! The team will perform a key role in the monitoring and management of Smart Metering infrastructure through the new Security Operations Centre (SOC) service we are building from scratch. It acts as the central point of contact for monitoring, and reacting to, any event that may affect the security of the Smart Metering network communications between the Communications Hub in the consumer`s premises to receipt by the Data Service Provider (DSP) and interfaces into dedicated and shared technology services.

Your Role:

The SOC Support Analyst is part of the shift based SOC Team that monitors and responds to any identified event from the security monitoring processes in place of any reported security event or incident. Once reported, any event or incident is classified according to internal procedures and handled through to resolution by the SOC team with external assistance as appropriate.

As this is a new service, you will have a significant opportunity to help us build, shape and develop a totally new service.

Responsibilities

Day to day the role will have the following Key Responsibilities:

-Monitoring for events across multiple security technologies, including intruder detection systems, malware detection, file integrity systems, SIEM toolset and others as defined for this service.
- Initial assessment of incidents.
-Assigning incident tickets to a resolved state and/or assigning them to queues according to the resolution procedure.
-Recording observations in the incident ticket.
-Providing feedback to rule definers to improve the effectiveness of filters and rules used in the automated creation and population of incident tickets.
-Provide input as requested for Security, Risk, Compliance and Service reporting.

Everything else:

-Assist with maintenance of SOC documentation.
-Support Compliance Programme activities as requested.
-Receiving and acting on calls, emails, alerts, etc. relating to security events and possible security incidents.

Skills and Experience:

-Excellent interpersonal skills.
-Appreciation of an operational environment.
-High standard of accuracy and attention to detail.
-Desire to work as part of a team and contribute to the team`s objectives.
Additional Information:
Degree level qualification in a relevant Information Computing and Technology discipline, or relevant industry certification allied with suitable work experience.
Degree level qualification in a relevant Information Computing and Technology discipline, or relevant industry certification allied with suitable work experience.

Grade: T&E3

In return for your efforts, you`ll be rewarded in typical Telefonica style: A competitive salary and benefits that you get to choose, including our cycle to work scheme, carbon offsetting, flexible working and childcare vouchers. Great news if you`ve got little ones or other family commitments, or if you want to be more green. And of course you can expect support, recognition and the chance to progress with us.

Telefonica`s commitment to a great work-life balance allows us to consider flexible approaches to working. Like to know more? Feel free to raise it.

Joining Telefonica means opening up a world of freedom, support and possibility. A fascinating world where you`ll be able to think bigger, be bolder and try new things. And where there are endless opportunities to develop your career.
There`s so much to discover. Your adventure starts here.