Reporting and Data Analyst

Job description

Job Description

Telefonica is on a truly inspirational adventure. As one of the world`s most innovative communication companies and the name behind flagship brands such as O2, we`re thinking bigger than ever before. We`re taking on new challenges around the world and exploring new ways to open up the world for our millions of customers. And you could be part of it all.

About the team

Telefonica has won the bid to become the governments Communications Service Provider (CSP) for the SMIP (Smart Metering Implementation Programme) for 2 out of 3 regions.

With a third of the UK economy relying on O2, delivering fantastic services is crucial. Here in Service Management our purpose is clear. We run and drive improvements in our services, with customer experience at the heart of everything we do. Service Reporting and using data to drive the operational insight is key to ensuring that we have the right information available to us to make sure we can run our services in line with our customers` expectations.

Your role

The Reporting & Data Analyst is responsible for conducting detailed analysis of all available data, drawing out key information, spotting trends and providing the business with this statistical information in a detailed and accurate manner to enable managers to make measured and well informed decisions. You will develop models to predict future outcomes based on decisions taken today.

Using your access to data and ability to drive improvements to that data where it is deficient, you will take ownership of specific questions/challenges asked by operational decision makers. Helping operational decision makers to improve their performance in accordance to agreed business objectives.

There will be many circumstances where data in target systems is in a poor state and/or we are unable to extract data in a useful format, you will lead projects to improve and correct this.

Responsibilities

Your key responsibilities include:

-Responsible for daily monitoring of Operational Reports
-Help prepare monthly Service Review Packs
-Identification of potential risks through analysis and interpretation of appropriate reports/trends
-Production of ad hoc reporting to enable the Reporting Manager to effectively run/monitor the Smart Metering Service
-Production of the monthly pack and other ad hoc reports required for
-Proactively analyzing data for the Smart Metering Service
-Looking for trends in Service Levels and reporting on these to the Reporting Manager
-To compile reports suitable for differing levels of audiences both internal and external and be able to present their findings clearly and concisely
-Working with operational decision makers to understand their objectives, challenges and systems/data which, if analysed, might drive improvement
-Lead improvement projects to extract, improve data in target systems
-Lead implementations/use of BI/Analytical tools to support data analysis
-Through data analysis help to forecast the operational future and support what if/scenario testing on operational decisions
-Support performance target setting by helping leaders to know what is realistic to achieve
-Support the production & maintenance of PI Frameworks, PI Dictionaries and Data model design

Demonstrable Experience

Essential skills, attributes and experience

-A-level in Maths or equivalent experience
-Experience in analytical tools for example SPSS, Minitab, SAS, Tableu, Qlickview, Microstrategy, Business Objects, D3,
-Strong analytical & numeracy skills
-Strong knowledge of MS software, particularly Excel, PowerPoint, Word and SharePoint
-Experience of applying Service Management disciplines in an operational environment
-Strong communication, facilitation and collaborations skills, with the confidence to operate at all levels
-Self-motivated, able to work with significant autonomy
-Flexible attitude to working hours
-Creative thinker, able to generate and deliver on improvements to working practices
-Implementing & Operating the Performance Measurement Methodology.
-Building & Operating the Operational reports
-Familiar with Remedy BMC
-Skilled in creating Reports
-Strong written and verbal communication skills
-Ability to source and assimilate quantitative data, validate assumptions and convey complex analytical insight

This role is an MPG2 Grade
In return for your efforts, you`ll be rewarded in typical Telefonica style:

A competitive salary and benefits that you get to choose, including our cycle to work scheme, carbon offsetting, flexible working and childcare vouchers. Great news if you`ve got little ones or other family commitments, or if you want to be more green. And of course you can expect support, recognition and the chance to progress with us.

Telefonica`s commitment to a great work-life balance allows us to consider flexible approaches to working. Like to know more? Feel free to raise it.

Joining Telefonica means opening up a world of freedom, support and possibility. A fascinating world where you`ll be able to think bigger, be bolder and try new things. And where there are endless opportunities to develop your career.
There`s so much to discover. Your adventure starts here.