Technical Support Engineer - Swift - Zoeterwoude

Job description

Who you are:

Are you interested to work for a dynamic and highly skilled team with lots of interaction with customers all over the world? A job that brings you to the heart of SWIFT and allows you to interact with a large number of customers and colleagues with different nationalities? A job that offers you at the same time the opportunity to learn the ins and outs of SWIFT and its community? Do you have an analytical mindset looking for solutions to any kind of problem? Then this is the perfect role for you!

Who we are:

SWIFT is a member-owned cooperative that provides the communications platform, products and services to connect more than 10,800 banking organisations, securities institutions and corporate customers in over 200 countries and territories. SWIFT enables its users to exchange automated, standardised financial information securely and reliably, thereby lowering costs, reducing operational risk and eliminating operational inefficiencies. SWIFT also brings the financial community together to work collaboratively to shape market practice, define standards and debate issues of mutual interest. SWIFT is headquartered in Belgium and has over 24 offices worldwide. In 2014 SWIFT processed more than 5.6 billion FIN messages.

What you will do:

SWIFT would like to hire new talented people to strengthen the EMEA Customer Support organization located in The Netherlands. The Technical Support Engineer will work closely with the rest of the team serving the different leading financial institutions spread across the globe. The team provides technical support on a wide range of technical and business applications. SWIFT will offer you the required training on the products developed by SWIFT and on the different operating systems and/or (network) protocols allowing you to help our customers according to the highest standards SWIFT is known for.

Your responsibilities will include:

Resolve and report on customer queries and problems of various levels of complexity. Troubleshoot and quickly diagnose complex problems and propose measures to prevent recurrence

Establish the root cause of all technical problems within own area of expertise and provide end-to-end service support

Build and maintain customer relationships and increase customer satisfaction by performing checks of their operational environment and giving recommendations for improvement

Implement solutions and contribute to providing product-related consulting or training at customer sites

Help the overall knowledge within the teams by providing training to colleagues and / or proposing new ways for improving the services to the customers

Provide technical support to the commercial divisions by participating in technical reviews and giving product presentations and demos

Participate in service improvement projects within own area by assisting the consulting team with technical projects

Skills

Bachelor or Master degree in IT / Engineering or equivalent

2 - 5 years work experience as a Technical / Customer Service Engineer

Experience with various OS such as Linux, AIX, Solaris and/or Windows

Good knowledge of TCP-IP, Routers, VPN, Firewalls, SSL setup, etc.

Knowledge on Oracle databases, MQ series and/or IBM WebSphere is an advantage

Familiarity with SWIFTNet products is a plus

Strong oral and written communication skills in English. It is an advantage when you also speak other languages

Positive team participation skills

Highly developed troubleshooting skills

Ability to balance multiple priorities

In return, you will be part of a dynamic and multinational company that promotes talent, growth and career opportunities. SWIFT has a friendly and professional work environment with benefits such as premium free health insurance, premium free end wage pension and sport allowance. There is a free in-house fitness center. There will be a competitive salary on offer.