Product Applications Engineer

Job description

SUEZ is an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation. The Boiler Product Application Specialist demonstrates accountability for functional, business, and broad company objectives. Integrates and develops processes that meet business needs across the organization. Involved in long-term planning. This role contributes to the overall strategy and manage complex issues within functional areas area of expertise. Comfortable working within operating deadlines.  Communicates clearly, concisely, to all customer levels and functions. In this role, you will:

 • Act as a technical expert in Boiler water treatment of refineries, petrochemical plants, power plants, steel mills, and similar industrial and commercial facilities• Demonstrate deep domain knowledge in at least one and preferably two major industries• Capable of shaping the direction of the product line by providing frequent impactful insights, ideas, suggestions, and commentary• Employ engineering and statistical skills to conduct troubleshooting and offer data driven solutions to Boiler water related corrosion, deposition, and heat transfer problems in industrial facilities• Perform technical audits and provide treatment recommendations in support of existing applications and new business opportunities (this includes working with the commercial team in responding to RFQ’s and optimizing treatment program)• Use extensive Boiler experience to solve tough technical problems at customer sites• Attend high-level customer meetings and present appropriate technical information to operations, engineering, and plant management (able to interface with customers at the highest technical levels to affect their buying decisions)• Be recognized by product line peers and the Commercial team as a technical expert in the product line• Identify and accurately assess market niches, technology trends, competitive products, and owning / driving practical responses to these (work with Product Management to develop and execute an appropriate action plan)• Drive new product initiatives (NPI’s) and direct material productivity improvements (DMP) when requested• Create independent and original work that moves the company forward• Conduct regular and advanced technical training sessions with the commercial team to ensure competency• Conduct training sessions at customer sites with plant engineering and management (viewed as an experienced and highly effective technical trainer)• Create technical content for reference manuals, customer manuals, marketing collateral, case histories, product fact sheets, and industry playbooks• Work closely with Product Management, Technology, Commercial teams, customers, and industry contacts to evaluate, support and drive new business initiatives• Participate in industry technical committee meetings to properly represent SUEZ’s position and be recognized by industry peers as a Boiler expert• Stay on top of industry trends, new chemical treatment technology, water treatment equipment, and heat transfer equipment offerings that relate to Boiler water (also participate in cross-functional teams to evaluate new technology)• Communicate SUEZ technical accomplishments and knowledge through internal and external publications, conferences, and presentations• Demonstrate professional technical writing-independently compose documents• Public speaking capability for both large and smaller groups.  Able to tailor a presentation to fit the audience• Be able to influence the decisions and direction of senior management and technical personnel (within and outside SUEZ) through executive presence, speaking, presentation, and analytical skills• Present investigative/troubleshooting findings in professional written format.  Provide coherent oral presentation to middle and senior customer operating staff.• Demonstrate cause and effect via statistical analysis.• Design and monitor plant trials/experiments to optimize system performance.• Manage teams remotely, directing local on-site personnel who are responsible for specific information gathering.• Understand and define chemical and mechanical impacts as they affect entire utility system reliability.• Create customer-facing technical marketing literature to explain SUEZ Water advantage over competitors.