Customer Care Specialist - Dutch Speaker

Job description

WE'RE LOOKING FORCustomer Care Specialist - Dutch Speaker

Employment typeRegular / Permanent
Location
Váci út 117-119, Vaci Greens, A Office Building
Budapest, BUDAPEST COUNTY, 1138
Hungary
Reference Numberreq9495
Who we are?With 90,000 people on five continents, SUEZ is a world leader in smart and sustainable resource management. We provide water and waste management solutions that enable cities and industries optimize their resource management and strengthen their environmental and economic performances.
SUEZ Water Technologies & Solutions looks for innovation everywhere. For more than 100 years, SUEZ has been at the forefront of innovation, from the SUEZ Canal to addressing water scarcity. Finding solutions to the world's biggest problems has never been more important than right now. Join us today and become an essential part of the Resource Revolution!
Who are we looking for?At Suez Business Solutions we EMEA Customer Care Team - as part of Global Supply Chain Operations – manage the customer portfolio throughout the entire order life cycle. We are a diverse and truly multicultural team of ca. 50 colleagues. We serve wide range of customers from industries like food and beverages, power, pharma and life science, municipalities to oil refineries. Our teams are daily in touch with Sales, Material Planning, Sourcing, Pricing, Finance and Distribution Departments to ensure providing high standards of service level to our end customers.

What will you be doing?

At Suez

we bring together experienced professionals and advanced technologies to solve the world's most complex challenges related to water scarcity, quality, productivity, the environment and energy.

What is EMEA Customer Care? Who are we?

At Suez Business Solutions we EMEA Customer Care Team - as part of Global Supply Chain Operations – manage the customer portfolio throughout the entire order life cycle. We are a diverse and truly multicultural team of ca. 50 colleagues. We serve wide range of customers from industries like food and beverages, power, pharma and life science, municipalities to oil refineries. Our teams are daily in touch with Sales, Material Planning, Sourcing, Pricing, Finance and Distribution Departments to ensure providing high standards of service level to our end customers.

Main Responsibilities

Order life cycle management

§Processing orders in SAP

§Managing order related issues to enable delivery to customers on time in full

§Handling special queries, urgencies with continuous professional communication with our existing customers and stakeholders

§Service invoicing

Contract Management

§Creation, renewal and termination of frame contracts

§Driving the achievement of our revenue target through linear contract billing

Account Management

§Handling queries to meet customer expectations

§Root cause analysis to identify process gaps in order to improve customer experience

§Gatekeeper to ensure customer data is correct in our system by engaging the relevant departments to update ERP

Dispute Management

§Investigate and resolve customer invoice issues to facilitate cash collection for better cash cycle results

§Perform root cause analysis to improve billing quality


What we offer

§Competitive compensation package

§Cafeteria

§Career opportunities

§Home office

§Flexible working hours

§Enthusiastic, multilingual team

§Truly supportive management

§Team building and fun events

§Friendly, pleasant office environment

§Coffee, tea and fruit are provided

§Travel opportunities

§Language training opportunities

Requirements

§At least 3 years of relevant professional experience

§Dutchlanguage in fluent AND strong level of English

§Effective and professional verbal and written communication – both with internal and external customers

§Good problem-solving capability

§Customer service attitude with ownership on any kind of queries

§Logical thinking, analytical mindset| Reporting skills

§Proficient IT skills including Excel and Outlook

Advantages

§French language knowledge

§Colleague or university degree

§Solid SAP knowledge and experience as a user

§Salesforce.com experience

§Experience in customer service / order management

§Additional relevant foreign language knowledge

§Lean/Six Sigma or other experience

Compensation: Annual 0.00 - 0.00 HUF
Is relocation for this position offered:
Number of Job Openings: 1
Company Grade/Band: Other Salaried
SUEZ's Water Technologies and Solutions (SWTS) offers a great work environment, professional development, challenging careers, and competitive compensation.
WTS is anEqual Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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