Hotel Receptionist for No1 Hotel in Finsbury Park/ Haringey N4

Job description

Hotel Receptionist for No.1 Hotel in Haringey/Finsbury Park North London - High Prospects

We are a boutique hotel based in North London. An exciting opportunity for a Hotel Receptionist has arisen to join us.

This is an excellent and exciting role for someone to learn and grow within our vibrant environement in the following sectors:

- Front office

- Guest Relations

- Operations

- Reservations

- Revenue management

- Updating social media portals and website

ABOUT US:

We are a team of young entrepreneurs who delve in a number of industries. Our latest project has been to set this hotel with a difference. this being that the rooms are studio apartments set up in a unique style. We are constantly looking to improve in order to have an exceptional product, quality service and warm and exciting environment for our guests and staff.

Our aim is to get the best we can from this hotel and expand to others. Currently we are looking at more in London, Spain, and the U.S.A.

THE ROLE:

As our one of our receptionists, we require you to provide reception services for our guests to contribute to an overall exceptional experience from check-in through check-out. A receptionist contributes to the first and last impressions of all guests and therefore, must perform the following tasks to the highest of standards:

- Meet and greet guests in a timely manner

- Add ideas and strategies for better service

- Answering any guest queries as quickly as possible and update them on progress.

- Ensure an efficient reception experience for guests, including check in/out

- Demonstrate a high level of customer service at all times

- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties

- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities

- Able and willing to work morning and/or evening shifts

- Comply with hotel security, fire regulations and all health and safety legislation

- Follow company brand standards

- Assist other departments, as necessary

- Assist the head receptionist and department heads where necessary.

THE CANDIDATE

We are looking for someone who is looking to grow themselves within our fairly new hotel. Someone with hunger and willing to go beyond normal duties to enhance themselves and learn as quickly as possible. A competent knowledge of Microsoft Office is very useful, and an ability to add value with their charm and sharpness. It is also essential that you are happy and smiling and very comfortable working with people face to face.

This is an outstanding role, where you will be trained on reservations and revenue management and learn from day one depending on your commitment and passion for this industry.

If you are an ambitious go getter, then this may the role for you.

Key Words: Hotel Receptionist, Hotel Assistant, Hotel Secretary, Spanish, Italian, Hotel Manager, Hotel Assistant Manager, Hotel Reservations Agent, Hotel Reservations Assistant, Hotel Night Manager, Hotel Night Porter