Solution Engineer

Job description

À propos

Mercateam has proven in the last 4 years its aptitude to bring a bright answer to new big challenges faced by the industry:

·  an aging workforce;
·  a high turnover;
·  increasingly sophisticated and technological machines and data proliferation;

which are changing the composition of the manufacturing labor force and how work gets done.
As a result, manufacturers face an urgent imperative to help less experienced workers build knowledge and capabilities, and take advantage of data through collaboration.

Mercateam has built its solution hand in hand with top manufacturers to bring employees into Industry 4.0 and bridge the gap between investments made in machines and in operational workforce and its development.
We have developed a SaaS solution based on the latest technologies for mapping skills on production sites and organize know-how.

This has led to a number of other key features managed by Mercateam, including:

·  smart planning of work assignments under constraints;
·  a training module adapted to the operational workforce;
·  a workforce strategic planning.

Mercateam had a strong commercial track record in the last 3 years and supports over 150 industrial sites, among which LVMH, Andros, Richemond, Dior, LISI, Collins Aerospace, etc… in 12 different countries, with his 360 industrial workforce-centric solution.

Mercateam’s ambition is to become the European leader in blue-collar management over the next three years.

Descriptif du poste

Since Mercateam’s creation, our commercial growth has been exponential: every month, dozens of leading manufacturing sites start using Mercateam to significantly boost their teams’ efficiency.

As a Solutions Engineer, you will be responsible for IT-related projects, in particular for building and managing integrations with customers' HRIS systems. You will be in charge of all phases of interfacing deployment, from pre-sales identification, through initial technical configuration in tandem with the technical team, right up to production start-up with our end-users.

You will be part of the deployment team, responsible for implementing Mercateam's solution once a partnership has been signed by the Sales team, and work closely with tech & product teams, teams that think and develop the tool and interfaces.

Your responsibilities are structured around 2 main areas:

Client facing and project management

· 
In pre-sales, reassure prospects of our ability to meet their interfacing needs and provide them with support

· 
After signature, gather and analyze the operational needs of clients in terms of data interfacing and provide recommendations, understand client's technical capabilities and limits

· 
Manage the timelines, milestones, and deliverables for integration and SSO projects

· 
Document configurations and established connections clearly and comprehensively for the client project team.

IT Engineering & Integration

· 
Set up interfaces to ensure seamless integration with third-party systems (HRIS, ERP, LMS...) in collaboration with tech team

· 
Oversee data synchronization using no-code solutions or APIs to guarantee smooth interoperability

· 
Work with tech team to optimize and simplify interfacing to make the product more accessible and quicker to implement.

Profil recherché

· 
Experience : First experience in a similar environment & position

· 
Interpersonal Skills :

·  Excellent communication skills and ability to simplify technical concepts
·  Ability to work in a team and manage client relationships
·  Organizational skills and attention to detailS
·  Industry knowledge is a plus
· 
Technical Skills :

·  Javascript understanding
·  SQL
·  No-code integration/automation tools (Make, n8n, ..)
·  Knowledge in API / SFTP / datalake integration
· 
Languages : Proficiency in French and English, both written and spoken (other languages will be a plus)

Process de recrutement

· 
1st call with David, current Solution Engineer - 15 minutes

· 
A video interview with Léa, Head of implementation - 45 min

· 
A video interview with Kévin & Olivier, CPO/Co-founder & CTO - 1h

· 
Case study in our offices with Léa, Damien (ops), Kevin or Olivier - 1h

Informations complémentaires

·  Type de contrat : CDI
·  Lieu : Paris
·  Niveau d'études : Bac +5 / Master
·  Expérience : > 2 ans
·  Télétravail partiel possible
·  Salaire : entre 55000 et 65000 / an