Key Account Manager - North America - M/F/D

Job description

About

AB Tasty is a global leader in AI-powered experience optimization solutions, enabling brands to personalize, experiment, recommend, and search to deliver exceptional experiences across their websites and apps.

Our integrated platform offers web and API-based solutions that help companies align their digital, e-commerce, and product teams, maximizing digital impact to create seamless and engaging experiences for their customers.

At AB Tasty, we are committed to continuous innovation and exploring cutting-edge technologies to ensure we provide state-of-the-art solutions. Every project is an opportunity to push boundaries and make a real impact on user satisfaction.

Leading brands such as Kering, McDonald's, L'Oréal, Disneyland Paris, and LVMH use AB Tasty's platform to achieve their revenue goals by maximizing the impact of their digital initiatives.

Since our founding in 2009, AB Tasty has established itself as a key player in the industry, with offices across North America, Europe, and Asia Pacific (Australia and Singapore). We foster a collaborative environment where teams work together to exceed expectations and deliver tangible results for our clients.

Job Description

WHO WE ARE

Ready to shape the future of digital optimization with a global leader in AI-powered experience solutions? We invite you to join AB Tasty on our mission to help brands sell better by creating positive user experiences across all digital properties!

Since our founding in 2009, we've partnered with over 1000 clients, including renowned brands like Kering, McDonald’s, Ulta Beauty, L’Oreal, Disneyland Paris, and LVMH among others. With a presence in 8 countries across 3 continents, our team of 300+ passionate individuals is dedicated to building the internet of the future.

At AB Tasty, we're more than just a company – we're a community. Joining AB Tasty means becoming part of a diverse, dynamic team that values innovation and growth.

Our company culture is at the heart of everything we do. We have our core values that shape our daily interactions and guide us in our mission:

·  We bring client satisfaction
·  We are impactful
·  We go above and beyond
·  We live one team, one dream

We’re committed to creating a workplace where everyone feels empowered to share ideas, take risks, and make an impact. We also know that a happy team is a productive team, that’s why at AB Tasty, we’re not just about delivering top-notch digital experiences - we’re committed to nurturing our team and their professional journeys.

Learn more about AB Tasty and our teams:

·  About Us
·  Your Journey with Us
·  AB Tasty on Welcome to the Jungle

THE TEAM

Join our dynamic team in NYC, where you'll collaborate with the customer success and existing business sales teams to drive a best-in-class experience for our customers. As a KAM, you'll be at the forefront of helping customers with testing, personalization and AI innovation to improve the user journey for a variety of industries. You'll play a key role in creating a partnership that supports the customer’s vision for success and providing measurable return on investment. You will work closely with our Vice President of Sales and Director of Customer Success, and you’ll have the freedom to innovate existing processes in order to drive AB Tasty’s growth. This is an opportunity to make an impact from day one!

·  Collaboration tools: Slack, Jira, Confluence, and more
·  Tools: Salesforce, Gong
·  Travel: occasional travel to client meetings and industry events

YOUR MISSION

·  Manage a strategic portfolio of high-value clients to ensure continued satisfaction and engagement with the AB Tasty platform

·  Build and maintain strong, long-term relationships with key decision-makers, understanding their evolving needs and business goals

·  Drive tailored solutions that align with client objectives, ensuring timely delivery of products and services, and prove measurable results

·  Lead proactive account management through regular communication, meetings, and touchpoints to strengthen client loyalty and retention

·  Liaise with internal teams to represent client interests, resolve issues efficiently, and maintain trust and satisfaction

·  Act as a key growth driver by identifying upsell and cross-sell opportunities, expanding the client footprint, and generating long-lasting business relationships

WHAT YOU'LL BRING

·  Proven experience in key account management or enterprise client relations with +3 years experience, ideally in a SaaS or tech environment
·  Confidence in managing complex client relationships, negotiating solutions, and delivering on strategic objectives
·  Exceptional experience implementing customer retention initiatives, achieving high retention rates and customer satisfaction
·  Eagerness to foster trusted partnerships, identify business opportunities, and contribute to revenue growth through client success
·  Outstanding and effective communication skills (oral and written) in English
·  Comfortable with working in a fast-paced and dynamic environment
·  Proficient in Salesforce.com and familiar with sales frameworks (SPICED, MEDDIC, Challenger Sale, etc.)

If you don’t meet 100% of these qualifications, tell us why you’d still be a great fit for this role in your application!

WHY YOU'LL LOVE IT HERE

·  Make a real impact: directly influence our success and be a player in the company's growth
·  Ownership & autonomy: we believe in trust - no micromanagement, just the freedom to excel and take charge of your own journey
·  International culture: collaborate with a diverse, global team across 8 countries
·  Accelerate your career : we offer vast opportunities for professional development, education, and upward mobility
·  Flexible work: enjoy a balanced work schedule, with up to 3 days of remote work per week

DETAILS

·  Contract: permanent full-time
·  Locatio n: NYC
·  Remote: up to 3 days/week

Additional Information

·  Contract Type: Full-Time
·  Location: New York
·  Possible partial remote