Head of Integration and customer support

Job description

About

ShareID delivers a unique real-time identity verification solution, enabling companies to build secure and frictionless user journeys.

Job Description

Role & Mission

You will be at the heart of customer onboarding and technical support:

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Onboard new clients and help them adopt the product.

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Provide Level 1 technical support : triage, reproduce simple issues, initial analysis.

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Understand and assist with API and SDK integrations .

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Manage integration follow-up: coordination, reminders, test validation.

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Support documentation and process improvements across the organization.

Key Responsibilities

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Collect, qualify, and document customer requests.

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Collaborate with Engineering, Product, and Customer Success teams.

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Run basic tests , validate scenarios, interpret simple logs.

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Identify what can be solved at Level 1 vs. what needs escalation.

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Oversee customer integrations and ensure smooth execution.

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Maintain and improve technical documentation (guides, FAQs, templates).

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Reduce noise for engineering teams by providing high-quality initial qualification.

Preferred Experience

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2–4 years in technical support or SaaS implementation.

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Understanding of APIs, SDKs, testing flows, and basic debugging.

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Strong organizational skills and attention to detail.

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Excellent communication skills in French and English.

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Curiosity, logic, customer orientation.

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Bonus : experience in identity, security, or API-driven SaaS.

Additional Information

·  Contract Type: Full-Time
·  Location: Paris
·  Experience: > 2 years
·  Possible partial remote