AI-Native Solutions Engineer

Job description

À propos

Lineshift creates AI agents for automotive businesses: dealerships, repair shops, and car rental companies. Our agents handle real conversations:

·  answering calls
·  booking appointments
·  capturing leads

They don’t just assist: they save missed opportunities and generate measurable ROI

Our AI agents are handling thousands of conversations every day. We are growing fast, profitable from day-1.

But the bigger idea: AI isn’t just our product. It’s how the company runs.

Learn more about our product: https://www.lineshift.ai

Descriptif du poste

Location: France

Experience: 1–2 years

Type: Full-time

Company: Lineshift

About Lineshift

Lineshift is building AI-powered voice agents for automotive businesses — dealerships, repair shops, and car rental companies.

But more importantly:

we’re building an AI-native company from day one .

Not just our product — our internal operations, workflows, and customer relationships are being reinvented using AI.

This role sits at the center of that transformation.

To learn more visit our website https://www.lineshift.ai

Role Overview

This is a hybrid role combining:

· 
Technical Customer Success

· 
Solutions Engineering

· 
AI Agent Builder / Operator

You will be one of the first employees working directly with customers to:

· 
Deploy and configure AI voice agents

· 
Translate real-world business needs into AI behavior

· 
Build automations that scale customer success itself

What You’ll Do

1. Deploy & Configure AI Agents

· 
Configure AI voice agents for each customer (dealerships, rental companies, etc.)

· 
Customize prompts, flows, and behaviors based on business needs

· 
Iterate quickly based on real-world conversations and outcomes

2. Customer Interaction & Success

· 
Work directly with customers to understand their workflows, pain points, and goals

· 
Translate feedback into concrete configurations and improvements

· 
Lead onboarding, follow-ups, and continuous optimization

3. Integrations & Technical Adaptation

· 
Connect our system to customer tools (CRMs, DMS, scheduling systems, etc.)

· 
Build lightweight integrations or scripts (APIs, webhooks, automation tools)

· 
Adapt deployments to fit real-world constraints

4. Level 2 Support & Debugging

· 
Investigate issues escalated from Level 1

· 
Diagnose bugs across the stack (telephony, AI, integrations)

· 
Propose fixes or workarounds, and collaborate with engineering when needed

5. Customer Reporting & Continuous Improvement

· 
Lead periodic reporting with customers (performance, ROI, insights)

· 
Propose improvements, new features, and deployment changes

· 
Own the lifecycle of each customer deployment

6. Build AI-Native Customer Success

This is where the role becomes unique.

You won’t just do customer success — you’ll automate it .

You will design and implement meta AI agents that:

· 
Handle onboarding flows automatically

· 
Generate and send reports

· 
Detect anomalies in call data

· 
Suggest fixes and optimizations

· 
Assist in bug triage and resolution

You’ll leverage tools like:

· 
OpenAI APIs

· 
n8n / automation platforms

· 
“vibe coding” tools (rapid AI-assisted development)

· 
Internal data pipelines

Goal: scale yourself x10 using AI

Requirements

Experience

·  1–2 years in a technical support, solutions engineering, or customer success role

Technical Skills

· 
Comfortable with:

·  APIs, webhooks, basic integrations
·  Cloud environments (AWS, Azure, or GCP)
·  Windows environment
·  Debugging technical issues
· 
Ability to code:

·  Python and/or JavaScript
·  Build scripts, small tools, or automations

AI-Native Mindset

· 
Proven experience using AI tools such as:

·  OpenAI API or similar
·  Claude / code assistants
·  n8n or similar automation tools
·  Rapid prototyping / Lovable or similar “vibe coding” tools
· 
Strong curiosity for:

·  LLMs
·  Prompt engineering
·  AI-driven workflows

Communication

· 
Strong communication and empathy with customers

· 
Fluent in English and French

What Makes This Role Different

· 
You are not just managing customers: you are redefining how customer success works

· 
You will directly shape:

·  Product behavior
·  Internal processes
·  AI-driven operations
· 
You will operate at the intersection of:

·  AI
·  Product
·  Customer experience
·  Automation

To Apply:

Profil recherché

1-2 years of experience

Process de recrutement

· 
1 quick phone call to introduce each other

· 
1 technical interview

· 
1 final soft skills interview

Informations complémentaires

·  Type de contrat : CDI
·  Date de début : 20 mars 2026
·  Lieu : Paris
·  Expérience : > 1 an
·  Télétravail partiel possible