Outbound Telesales Advisor

Job description

ADVISORS – OUTBOUND TELESALES

FULL-TIME AND PART-TIME HOURS AVAILABLE

CARDIFF GATE BUSINESS PARK, CF23 8GL

Salary - £20,000 per annum + Excellent Bonus schemes

SSE is one of the UK's largest and most diverse energy companies and our core purpose is to provide the energy people need in a reliable and sustainable way, as part our ambitious growth plans we are launching an outbound telesales team based in Cardiff.　

Working within our growing outbound team, you'll be making calls to existing and new customers, to inform them of new products. You'll also be making retention based offers to encourage customers to remain with SSE. As an ambassador for SSE, you'll be committed to providing a high level of customer service, be comfortable speaking on the telephone together with having a polite and engaging telephone manner where you will leave the customer with a positive experience regardless of the sales outcome.

To be successful in this role, you'll have experience of working within a target driven environment, have strong communication and negotiation skills, a resilient approach to business development and be comfortable following a scripted process within a regulated Industry and guiding the customer through the process. You'll show empathy, assertiveness, tact and resilience, along with excellent pc skills and be competent in working with multiple systems. Ideally, you'll be an experienced Sales and Customer Service Advisor; however we will also consider candidates who can demonstrate the potential to grow their career within a Business Development environment.

You'll be required to work shifts between the hours of 10.00am and 8:00pm, Monday to Friday and 10:00am- 3:30pm on rotational Saturdays.

We invest in our most valuable assets being our people. At SSE, we understand the importance of investing time in our staff to ensure they are given all the tools required to be ambassadors off SSE. Once your in the role, we will provide you with high quality, industry recognised, best in class sales training giving you that extra knowledge to help you progress and excel in your role. This is then followed by support and guidance from experienced Team Managers, support Staff and advisors to enhance your skills.

Positions are based within our Ty Calon building in Cardiff Gate Business Park. We operate a 3 day single occupant parking system and encourage car sharing. Park & Ride is also available and a good public transport system. We have　an on-site canteen offering an excellent choice of fresh snacks daily. SSE is a living wage employer and as one of our valued employees some of the benefits you'll be eligible for include Company Contributory Pension, Share Save, discounts on energy products, Cycle to work Scheme, Lex Auto Lease, child care vouchers to name only a few.

We have start dates throughout 2016, please be aware we are unable to authorise any time off in the initial 5 week training period.

The successful candidate may be subject to the Company's verification and vetting process if their vetting level changes. This includes a basic criminal records check.

The closing date for applications is Friday, 29 th July, 2016

This post is open to internal and external candidates. Internal candidates, out of courtesy, please inform your line manager prior to applying.　

Advertised: 28 Jan 2016 GMT Standard Time
Applications close: 29 Jul 2016 GMT Standard Time