Domestic Credit Controller – Northern Ireland Gas

Job description

Domestic Credit Controller – Northern Ireland Gas

Belfast

Salary: £16,184 + Excellent Benefits (Depending on Skills and Experience)

SSE Airtricity is Northern Ireland's second largest energy provider, supplying natural gas and greener electricity to over 300,000 homes and businesses. SSE Airtricity Gas NI (AGNI) is the market leader in gas supply, providing natural gas to customers from the Phoenix Natural Gas distribution network. Currently SSE Airtricity Gas NI has around 130,000 customers which include domestic and a wide range of business customers. In addition, SSE Airtricity Gas NI trades around 110 million therms of natural gas on the wholesale market and provides billing services for its expanding customer base from its offices in Belfast.

SSE Airtricity has an exciting opportunity for a Credit Controller to join our proud team. Your role will be to maintain the AGSNI Domestic ledger ensuring that all accounts are paid within agreed terms minimising company exposure to any potential bad debt, whilst adhering to industry specific legislation and regulatory framework ensuring vulnerable customers are protected.

This involves identifying domestic gas accounts which have failed to adhere to the agreed payment terms through daily, weekly and month end reports. You must ensure that all debt recovery procedures are fully complied with including all industry specific legislation and regulatory framework, i.e. vulnerable customers. Liaising with the Network Operator you will identify possible RP/theft accounts, investigate and initiate debt recovery process.

You will compile reports for the Credit Control Manager, reports should be analysed to spot key trends ensuring that all business objectives/targets are delivered. Lastly, your success in this role will be measured by your ability to ensure that high standards of internal and external customer service are provided at all times, offering a key contact for third parties acting on behalf of the customer i.e. Local Reps, CCNI or Debt Advice NI etc.

We're looking for someone with commercial knowledge and a strong understanding of the current regulatory framework and industry specific legislation. Awareness of AGSNI's T&C's and debt recovery function would be an advantage. You must have good local geographical knowledge and excellent business reporting skills, identifying trends and minimizing risk. You must be proficient in Microsoft Excel coupled with strong numeracy skills and Third Party web apps i.e. Experian, Network Systems.

You must demonstrate strong negotiating skills, excellent analytical/reconciliation skills and effective communication and organisational skills. You should come to the role with a solid track record working within a customer focused environment and a proven ability to influence prompt payment. As well as this you should have excellent attention to detail and accuracy with proven track record working to tight deadlines.

SSE is an equal opportunities employer.

Successful candidates may be subject to the Company's verification and vetting process which includes a basic criminal record check.

Advertised: 29 Jun 2016 GMT Standard Time
Applications close: 13 Jul 2016 GMT Standard Time