Customer Service Advisors - Collections - Full Time

Job description

We are looking for full time Customer Service Advisors to work in our Collections team within our Cumbernauld contact centre.

You will work a variable shift pattern that includes rotational Saturdays.

£17,998 + EXCELLENT BENEFITS

IMMEDIATE START

SSE is one of the UK's largest and most diverse energy companies and our core purpose is to provide the energy people need in a reliable and sustainable way. We are dedicated to changing the future of energy and putting the customer at the HEART of everything that we do. SSE is recognised as a customer champion, having won the USwitch award for Customer Service 8 years in a row. Continuing with our success, we are looking for outstanding Customer Service Advisors to join us and be part of our family. You will thrive on going the extra mile, keeping promises and ensuring that the customer is happy on every call – simply, you will be proud to make a difference.

You will be responsible for taking inbound calls from our customers who have a variety of different enquiries on their final account. You will be dealing with processing payments, updating meter readings, explaining energy usage and arranging suitable repayment plans. You will also be helping customers on how to manage their energy bills and gain an understanding of the customer's ability to pay. With excellent customer service skills you will resolve their query in the most welcoming and efficient way possible, in line with our Customer Service Guarantee.

To be successful in this role, we require you to have a high level of Customer Service experience, along with excellent pc skills, and be competent in working with multiple systems. You must also possess excellent communication and negotiation skills, listening skills, and have extensive experience working within a target driven environment.

We invest in our most valuable assets – our people. All roles are supported by a 4 week classroom based training programme on a day shift pattern, which is fun, interactive and customised to meet the needs of our customers . This is then followed by support and guidance from experienced Team Managers and advisors to enhance your skills. Please be aware that we are unable to authorise any time off during the initial training period.

Positions are based within our contact centre in Cumbernauld. Facilities include free on site parking, Gym and a canteen. As an SSE employee you will also benefit from a Company Pension, Share Save, discounts on energy products, child care vouchers and more.

All positions are permanent, 37 hours per week working on a Variable Shift pattern between the hours of 8am – 8pm including rotational Saturdays.

Start date is Monday 18th July

Successful candidates will be subject to the Company's verification and vetting process which includes a basic criminal record check.

Advertised: 18 May 2016 GMT Standard Time
Applications close: 12 Jun 2016 GMT Standard Time