Business Energy Customer Service Advisor - Business Resolvers

Job description

Business Energy Customer Service Advisor - Risk Management

Wholesale – Business Energy

Basingstoke/Reading

Salary from £20,182 - £26,653 + excellent benefits

Depending on Skill and Experience

At SSE we believe in making a difference. Our job is to provide the energy people need in a reliable and sustainable way. That's why we have invested over £1 billion in UK infrastructure in the past year alone, paid £1 billion in taxes since 2011, and employ over 19,000 people across the UK and Ireland.

Our Business Energy team supply over 500,000 business customer accounts with electricity and gas contracts across a broad and diverse client base. We believe our people are our most important asset and we also believe in developing our staff to get the best from them, building up talent from within. Due to our continued success and to support our future business strategy and growth we have a number of opportunities for Business Energy Customer Service Advisors to join our teams.

Our Risk Management roles involve a broad range of activities, ranging from credit vetting new acquisitions, obtaining credit assurance on our larger contracts, reviewing financial information and dealing with insolvent companies.

Daily tasks involve telephony work from our sales teams, consultants and customers, dealing with emails and queries from internal and external customers. Risk Management is hugely important from both supporting the sale and minimising risk. Making the right decision is crucial to everything we do.

To be successful you will need to have a minimum GCSE grade C in English and Maths, excellent interpersonal skills, an eye for detail and be confident communicating with people at all levels of our business. You'll have a proven track record in sales and negotiation, you'll be target driven and will have a good understanding of the sales cycle along with the ability to identify opportunities to upsell. It is critical that you have a passion for delivering excellent service.

You will be able to work on your own initiative, be inquisitive, decisive and able to see tasks through to completion. Ideally you will have a background within utilities, though training can be provided.

"In our annual engagement survey our staff voted us as a great place to work"

Closing date for applications is 21 st of October 2016

This vacancy is open to both internal and external candidates.

Internal candidates - out of courtesy, please inform your line manager prior to submitting an application for this role.

Successful candidates will be subject to the Company's verification and vetting process. This includes a basic criminal record check.

Advertised: 09 Sep 2016 GMT Standard Time
Applications close: 16 Sep 2016 GMT Standard Time