Service Now Administrator

Job description

Company Description

Sopra Steria offers tailored, end-to-end corporate technology and software solutions to help clients make bold choices and deliver results. Successfully so! With more than 56.000 colleagues in 30 countries, we rank as Europe’s leading digital solutions provider. Some of the most successful companies in Europe rely on our technology due to our commitment to innovation, collaboration, and value in business development.

The world is how we shape it. Let’s shape it together.

Job Description

You will join the ServiceNow squad as a Support Engineer, operating in an agile environment. Your responsibilities will include supporting and guiding the team through various processes, monitoring instances to ensure smooth operations, and executing maintenance and run tasks such as small changes, Life Cycle Management, and License Management.

Your proficiency in the ITIL framework will be vital, specifically in areas such as incident management, where you'll handle second and third line incidents, including analysis, alignment, small changes, communication, and follow-up. Moreover, your knowledge will extend to problem management, asset management, and change management.

Furthermore, you will be involved in release management, preparing and following up on releases, runbook preparation and validation, and presenting in the Change Advisory Board. Your experience in process optimization, including optimizing workflows, reducing bottlenecks, and automating repetitive tasks, will be essential.

Qualifications

We’re seeking passionate colleagues who are eager to push the boundaries in digital transformation and technology consulting. At Sopra Steria, you’ll have the opportunity to grow your skills in a constructive, collaborative team environment, working on impactful projects that drive change for our clients. If you thrive on challenge and meet (most of) the qualifications below, we look forward to your application! 

You’ll have knowledge and experience of the following: 

·  Bachelor’s or Master’s degree in computer science or a relevant equivalent
·  Service Now Certified (Admin Course)
·  Certified Implementation Specialist or other related certification 
·  Cloud knowledge
·  Monitoring and performance optimization: experience with Service Now instance health checks, performance monitoring and system upgrades
·  A broad technical knowledge of: Office 365, Windows server, network management & hardware
·  Cross-functional collaboration: ability to work closely with developers, product owners, and business stakeholders in a complex environment
·  Stakeholder communication: strong communication skills to translate technical issues into business terms and vice versa
·  Project Management knowledge
·  Fluent in English and Dutch/French 

What can we offer you

We welcome 11.000 new colleagues every year worldwide, and it’s essential to us that everyone feels supported and valued. At Sopra Steria, you’ll work on projects that make a change for our clients. And you’ll get the opportunity to grow your own skills in the process, too. Your path to excellence starts at The Sopra Steria Academy, where you’ll get exclusive development opportunities with experts and strategic partners to fast-track you to your full potential. You’ll have access to more than 250 trainings to get you there.  

You’ll become a part of a major Tech player in Europe recognized for its consulting, digital services, and software development. On top of that, you’ll join the Business Line DPS (Digital Platform Services). As a team, we provide proactive IT support for our managed service customers. Both for cloud, on-premise, and hybrid environments. Every day we take on the challenge of providing the best possible support for our customers. Here, top quality and pro-activity are standard requirements. 

Additional Information

Do you picture yourself in a fast-growing, vibrant team at the cutting edge of software implementation? Does working with international clients across multiple industries sound exciting? Then you’re in the right place.

We offer a generous employee benefits package that includes: 

·  A variety of perks, such as mobility options (including a company car), insurance coverage, meal vouchers, eco-cheques, and more. 
·  Continuous learning opportunities through the Sopra Steria Academy to support your career development. 
·  The opportunity to connect with fellow Sopra Steria colleagues at various team events. 

People are the cornerstone of our success. That’s why we aspire to be bolder together. Our goal is to build high-functioning teams and healthy team environments that inspire and help each other to deliver excellence for each of our customers.

Excited about this job opportunity? Ready to shape the world with us? Great! We are looking forward to your application!

Want to know what happens next?

The recruitment process typically begins with the first step, where the recruiter screens candidates based on their qualifications and fit for the role. This is followed by the second step, where candidates undergo more in-depth evaluations, including technical assessments and an interview with the capacity manager to assess both technical skills and team compatibility. The third step involves the company reviewing feedback and aligning on a potential offer. Finally, in the final step, the candidate receives a formal job offer.  

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Sopra Steria is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, ancestry, nationality, color, family or medical leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, gender (including pregnancy), sexual orientation or any other characteristic protected by applicable local laws, regulations and ordinances. We foster a work environment that is inclusive and respectful of all differences.