Service Delivery Manager

Job description

Company Description

Sopra Steria offers tailored, end-to-end corporate technology and software solutions to help clients make bold choices and deliver results. Successfully so! With more than 56.000 colleagues in 30 countries, we rank as Europe’s leading digital solutions provider. Some of the most successful companies in Europe rely on our technology due to our commitment to innovation, collaboration, and value in business development. The world is how we shape it. Let’s shape it together. 

Job Description

As IT services must serve the business needs, which means they require the oversight and delivery IT services managers can provide. Fluent communication with stakeholders to ensure alignment on business objectives as well as fluency in tools like ServiceNow, 4Me or BMC Remedy will support the role. Our experts are familiar with frameworks like ITIL, ensuring service quality, incident management, and process optimisation. The role’s key responsibilities include the effective management of service desks, and the implementation of continuous improvement strategies. IT Services management is about using problem solving skills to maintain high standards, so the IT Services are never out of step with the business goals. 

You’ll be familiar with .NET by Microsoft. This open-source, cross-platform framework (compatible with macOS, Windows, and Linux) supports various programming languages, including the ever-popular C#. Thanks to its high-performance runtime, consistent programming model, and extensive library of precoded solutions .NET enables us to incorporate performance, security, reliability, and productivity into our solutions. 

As the primary point of contact and lead in the service team, exceptional customer experiences are what Delivery/Service Managers are positioned to provide. You’ll anticipate client needs through proactive communication and watch over the delivery process using your skills in efficient resource management, resolving any issues as they happen. Client satisfaction is crucial, so you’ll make sure our IT services align with their needs, driving digital transformation alongside customer satisfaction to exceed expectations. 

Qualifications

We’re seeking passionate colleagues who are eager to push the boundaries in digital transformation and technology consulting. At Sopra Steria, you’ll have the opportunity to grow your skills in a constructive, collaborative team environment, working on impactful projects that drive change for our clients. If you thrive on challenge and meet (most of) the qualifications below, we look forward to your application! You have knowledge and experience of the following:

·  Project and/or service management within an IT environment
·  Technical insight to lead development teams working in .NET
·  Setting up application life cycle management
·  Presales and sales activities
·  People management and strong communication skills 
·  Education: Bachelor’s degree in computer science or a relevant equivalent 
·  Languages: English and Dutch or French

What we can offer you 

As a member of one of Europe’s largest digital solutions providers, you’ll benefit from extensive career development opportunities, both local and international. At the Sopra Steria Academy, you’ll be part of a dynamic network of 56,000 professionals at all stages of their careers. With a wide array of offices to explore, you can find your ideal location and take the next step in your career. 

You’ll become a part of a major Tech player in Europe recognised for its consulting, digital services, and software development. On top of that, you’ll join a team that is called Design & Develop. Our team thrives on genuine connections, flexibility, and continuous learning through training, ensuring we deliver innovative solutions that help clients embrace digital transformation. Specializing in Application Lifecycle Management, Application Modernization, and Digital Experience Management, we apply AI, Cloud, and Security principles to craft tailored solutions across .NET, Java, and Digital platforms. 

Additional Information

Our employees are known for making bold choices and delivering results. Work among high-level professionals at the forefront of corporate software solutions and innovation at Europe’s Leading Digital Service Provider. We offer a generous employee benefits package that includes:

·  A variety of perks, such as mobility options (including a company car), insurance coverage, meal vouchers, eco-cheques, and more.
·  Continuous learning opportunities through the Sopra Steria Academy to support your career development.
·  The opportunity to connect with fellow Sopra Steria colleagues at various team events.

People are the cornerstone of our success. That’s why we aspire to be bolder together. Our goal is to build high-functioning teams and healthy team environments that inspire and help each other to deliver excellence for each of our customers. Excited about this job opportunity? Ready to shape the world with us? Great! We are looking forward to your application!

Want to know what happens next? 

The recruitment process typically begins with the first step, where the recruiter screens candidates based on their qualifications and fit for the role. This is followed by the second step, where candidates undergo more in-depth evaluations, including technical assessments and an interview with the capacity manager to assess both technical skills and team compatibility. The third step involves the company reviewing feedback and aligning on a potential offer. Finally, in the final step, the candidate receives a formal job offer.

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Sopra Steria is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, ancestry, nationality, color, family or medical leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, gender (including pregnancy), sexual orientation or any other characteristic protected by applicable local laws, regulations and ordinances. We foster a work environment that is inclusive and respectful of all differences.