Cash Collection Specialist - Sopra-Steria - Tunis

Job description

Company Description

Sopra HR Software, filiale de Sopra Steria, offre des solutions RH complètes parfaitement adaptées aux besoins des Directions des Ressources Humaines et aux organisations de moyennes et grandes tailles, des secteurs public et privé.

Spécialiste du pilotage des RH, de la paie et du talent management dans un contexte local et international, Sopra HR accompagne plus de 950 clients, en mode « on-premise » ou mode cloud.

Partenaire de la réussite de la transformation digitale de ses clients vers la RH 3.0, Sopra HR, acteur global des Ressources Humaines, privilégie la Co-innovation, favorise les enjeux de performance RH et met en avant l’expérience collaborateur.

Job Description

Our Collection Specialist should exhibit professionalism and trustworthiness.
You should have excellent communication and negotiation skills, as well as an ability to work independently.

Responsibilities
 Monitor accounts to identify outstanding debts
 Investigate historical data for each debt or bill
 Identfy and contact clients to claim about their overdue payments
 Take actions to encourage timely debt payments
 Process payments and refunds
 Resolve billing and customer credit issues
 Update account status records and collection efforts
 Report on collection activity and accounts receivable status

Qualifications

Proven experience as a Collection Specialist or similar role with experience
 Knowledge of billing procedures and collection techniques
 Familiarity with laws related to debt collection
 Use with ease MS Office and databases
 Comfortable to work with targets and deadlines
 Patience and ability to manage stress
 Excellent communication skills (written and oral)
 Skilled in negotiation
 Problem-solving skills
 High school diploma: Associate’s/Bachelor’s degree is a plus