Operational Support Officer (OSO)

Job description

Job Introduction

Sodexo Justice Services has been operating in the United Kingdom since 1993. We operate five prisons in the UK and have a reputation for operating excellent, ethical, innovative and rehabilitative services. Our vision is to become a strategic partner of our clients by designing, managing and delivering quality of life services which make a meaningful difference to offenders by changing lives for the better.

HMP Addiewell is a learning prison, with a strong and concerted focus on learning not to reoffend, relevant skills training and employability and we work with all areas of the wider community to ensure prisoners have the best possible chance of leading positive lives following release. Addiewell opened in 2008 and has become an integral part of the Scottish Prison Service estate earning much praise from (amongst others) HMCIP, for its innovation, use of technology, strong partnership working as well as its “can do” culture.

We are now recruiting for Operational Support Officers who share our values and beliefs to work with prisoners in a secure environment focusing on meeting both their immediate and resettlement needs.

Role Responsibility

Here at HMP Addiewell Operational Support Officers are integral to the day to day running of the prison. Operational Support Officers are the front line on a day to day basis, for the tasks listed below:

·  Provide a first point of contact to the general public and official visitors in a polite and professional manner
·  Operate and monitor security and supervision systems within the prison
·  Operate and input data into the corporate IT systems and local and corporate administrative systems as required
·  Report any problems or concerns, potential breaches of security or Health and Safety hazards to the Duty Manager immediately
·  Ensure a thorough handover to incoming staff, making them fully aware of recent and forthcoming events
·  Carry out all work in accordance with policy and procedures, in particular health and safety, equal opportunity, diversity & inclusion, suicide prevention and anti-bullying policies

About the Company

Sodexo UK & Ireland employs around 36,000 people and delivers On-site Service Solutions to clients at over 2,300 locations including offices, hospitals, schools, defence sites, prisons, sporting events and visitor attractions.  Sodexo is committed to safeguarding and promoting the welfare of children and vulnerable adults. All roles will require applicants to undergo screening appropriate to the post, including checks with past employers and Disclosure Scotland.

Desired profile

The Ideal Candidate

So do you think you could you be a Operational Support Officer?

·  Are you interested in people from all different backgrounds/cultures and their issues? 
·  Is being part of a hard working dynamic team important to you?
·  Can you work under pressure and still be supportive of your colleagues?
·  Are you prepared to work shifts which will include weekend working, early shifts, back shifts, night shifts and working on public holidays?
·  Are you dependable and can you be relied upon to come to your work and always perform to the best of your ability?
·  Do you have the confidence to deal with difficult situations while remaining calm and in charge of your emotions?

If you have answered YES to all these questions then this may be the career for you.

Package Description

£15,800pa rising to £16,495pa on completion of probation plus benefits inc free meals and parking and group discounts