Prime Brokerage and Commodities Client Services - Trainee

Job description

Environment

People join for the impact they can have on us. They stay for the impact we have on them. A flatter structure offers visibility and exposure beyond that of our competitors, so you know our names, and we know yours. It's personable, human, and inspires success through passion. By encouraging open mindedness and a willingness to share ideas, we have adapted to market changes and thrived through innovation. Bringing words like “hard work” and “dedication” together with “community” and “respect” has enabled us to work collaboratively and build our future together. We call this Team Spirit and it's what makes us different. It's what makes you different

Mission

Description of the Business Line or Department

Prime Brokerage and Commodities Clearing Client Services are a client facing department, acting as the dedicated point of contact for client’s of the platform. Coordination of front to back, post trade issues owned by client services on a day to day basis. Building and maintaining an effective dialogue with clients, to meet their expectations via tools, reporting and issue resolution. Fast growing and fast moving department within a global tier 1 Prime Broker.

Summary of the key purposes of the role

Prime Brokerage and Commodities Clearing Client Services are a client facing department, acting as the dedicated point of contact for client’s of the platform. Coordination of front to back, post trade issues owned by client services on a day to day basis. Building and maintaining an effective dialogue with clients, to meet their expectations via tools, reporting and issue resolution. Fast growing and fast moving department within a global tier 1 Prime Broker.

• Day to day operational support of account coverage of the Prime and Commodities client base, covering multiple client types and asset classes.
• Support the dedicated points of contact for clients and perform ad hoc support, whilst receiving on the job training. Opportunity based on performance of progression into a temp to perm role.
• Ensuring support of systems and processes, with a focus on relationships with the dedicated client base and all internal stakeholders.
• Support process improvements, and internal ad hoc projects.
• Client facing progression once the role context is understood.

Summary of responsibilities

Working within the Client Services team you will be asked to perform following duties:

• Support Day to day account management for clients on world-wide markets including:
o trades and cash breaks monitoring and clearing
o Reporting setup and investigation
o Awareness and Knowledge of Regulatory reporting environment.
o Settlement issues
o Balance conversions
o Collateral managements, brokerage and interests queries, cash adjustments, IT queries, static data, corporate actions, dividends

• Management of the documenting of daily reports
• Dealing with the daily client files for reporting purposes
• Client liaison regarding exercises/assignments.
• Resolution regarding cash management, interest, commissions and fees
• Dealing with ad hoc queries from clients ensuring problems are resolved promptly and efficiently
• MI support
• Develop and maintain the relations between stakeholders
• Escalate material problems and issues in a professional manner to your direct reporting line
• Have a detailed knowledge of Portal offering and able to assist and help the client and the team to utilise its full functional suite.
• Participate in projects to improve processes and workflows
• Any other ad hoc tasks as required for the role
• Ensure Financial Crime prevention and Compliance procedures (Compliance manual) are applied, enforced and followed
• Take ownership for your own training ensuring you are fully competent on all areas that impact your role.
• Ensure you keep an open communication channel with your supervisor and / or manager throughout the day, escalating any issue that is outside of normal day to day activity
• Keep up to date with industry trends, including client base knowledge of how client types are structured (eg Hedge Funds, CTAs, PTGs, Brokers, Financial Institutions, Banks, Administrators).

Operational Risk & Regulatory Responsibility;
• Responsibility for ensuring that you are fully aware of and adhere to internal Policies that relate to you, your business or other businesses for which you have any level of responsibility. It is your responsibility to ensure compliance with operational risk requirements (e.g. Golden rules, security policies and regulatory requirements).
• Responsibility for managing, controlling, preparing and escalating risk within the scope of your position, once trained.
• Responsibility for reading, understanding and complying with the Company’s Conduct and Standards and corresponding regulations. You will be notified of changes to policies in a timely manner through announcements and/or intranet updates.
• Act with integrity and due skill, care and diligence in carrying out your duties. Your actions should always be able to satisfy high standards of scrutiny.
• Observe proper standards of market conduct. Responsibility to ensure that you take reasonable steps to be fully aware of, understand and comply with all regulatory requirements from all regulatory bodies that are applicable to your business.
• In the event of any doubt about your role, responsibilities or questions surrounding escalation, please refer to your direct report or local management immediately
• Comply with all Risk and regulatory obligations where relevant
• Responsibility for ensuring that you are fully aware of and adhere to internal Policies that relate to you, your business or other businesses for which you have any level of responsibility.
• Responsibility for reading, understanding and complying with the Company's Conduct and Standards and corresponding regulations. You will be notified of changes to policies in a timely manner through announcements and/or intranet updates.

Level of Autonomy and Authority

Trainee role – supervision and training provided, in line with desk procedures. Degree of autonomy required to complete coverage tasks and work on escalation/problem solving.

Desired profile

Profile

Competencies

Product Coverage Some knowledge of Prime Brokerage industry.
Demonstrable Client Facing attitude.
Understanding of investment banking markets and operations.

Technical/Systems knowledge Training will be provided but prior internship knowledge is valuable.
Listed Derivative, OTC, Securities, FX, Swap product knowledge and awareness of life of a trade flows.
Understanding of the Prime Brokerage and Clearing industry.
Regulatory knowledge, in the context of capital markets and European, UK legislation.
Operational mindset.
Microsoft Office package knowledge is essential

Person Skills Highly motivated, highly ambitious individual seeking a career in Investment Banking.
A determination to perform well in an Entry level role to earn a permanent role.
Team player and ability to work under pressure within a challenging area.
Quick learner, committed, persistent and showing tenacity

Responsible Employee who takes ownership and demonstrates a “Can-Do” attitude in their daily role

Individual who takes pride in their work and who is able to express and communicate themselves in a clear and concise manner

Be an outgoing team player - hard working ethic who can build relationships with internal and external clients, dedicated to providing a high level of service.

Individual who has the ability to think out of the box and contribute to continual business process improvement

Positive ‘can do’ attitude to seek to tackle low level processes and improve them, whilst learning the basics of the role.

Highly ambitious person, willing to work from the bottom up to achieve a career within investment banking in a client facing capacity.

Qualifications Degree level of education.
Strong written and Excellent verbal communication skills
Strong problem solving skills.
Good aptitude with numbers, with intermediate to developed knowledge of Excel an advantage.

Education

Degree level education or equivalent demonstrative ability to assimilate information is a requirement for this role in a role handling Capital Markets activity, preferably with regulatory knowledge.

Languages

Not mandatory but a distinct advantage - preferred French speaker.
Italian or German speaker useful.

If you feel you have the required experience and qualifications, then please apply to the SG Resourcing Team, and we will manage your application. At Societe Generale, we believe our people are our strength and are core to the success of our business. As such, we search for, recruit and appoint the best available person on the basis of aptitude and ability, regardless of sex, marital or civil partnership status, race, colour, nationality, ethnic or national origins, pregnancy, disability, age, sexual orientation, religion, belief or gender reassignment