DevOPS Level 2 ITEC/MKT/VOL

Job description

Environment

Société Générale Group has been serving Canada since 1974 and now employs more than 400 people and consultants in its offices in Montreal, Toronto and Calgary.

SG Montreal Solution Center (SG MSC) is part of Groupe SG and is mandated to offer local services in support of the Corporate and Investment Banking activities of Société Générale Group (SG CIB). MSC provides support, development and infrastructure services across the many services. One position is located at the Montreal IT Solutions Center

Mission

The main tasks related to the production support analyst role include, but are not limited to:

 - Provide prompt resolution of functional and technical issues and report incidents to the appropriate chain of command. The user community includes FO, MO, product controls, and risks.

- Tactical developments, analysis and optimization of existing code.

- Creation and industrialization of tools for securing production operations.

 - Solve functional problems in a complex financial environment, with various applications and architectures at regional and / or global level. Multitasking environment.

Fourn - Provide functional and technical expertise to produce and promote maintainable and quality solutions. Includes the requirements of the documentation system and the documentation of the support booklet.

 - Communicate with users about application failures.

 - Liaise with development teams in Bangalore, New York and Paris.

 - Help configure the installation as requested by users and monitoring platforms.

 - Understand the regulatory environment and constraints.

 Manage queries and occasional requests for data search of users.

 - Respond to end users within the time frame given by the severity of the problem, and document and track (case histories, issues and steps) the response.

 - search for technical processes using sources such as error logs and technical documentation of the product; and identify solutions to solve problems or improve efficiency.

 - Respect internal standards, standards and IT processes.

Reporting Timely reporting of project production and status to customer and IT management.

 - Effective and efficient oral and written communication to various audiences at appropriate levels.

 - Partnership with Global support teams (Paris / Asia) to provide quality support to our end users.

 - Effectively manage the customer relationship with the end user community.

Desired profile

Profile

Competencies Required:

·  Knowledge of Client / Server applications
·  Experience working with relational databases.
·  From 0 to 2 years of experience as an application support analyst in a financial environment.
·  From 0 to 2 years experience as Java developer

Desired/ Plus:

·  Ability to coordinate and facilitate project execution and delivery commitment with other teams under different operational time zones
·  Good ability to analyze, solve and monitor problems
·  Good organizational and priority skills and ability to manage multiple tasks and projects simultaneously.

Technical skills Required:

·  0 to 2 years in Java development
·  0 to 2 years in SQL (Sybase, Oracle)
·  0 to 2 years Unix, Linux and Windows server environment

Education Required:

·  Bachelor of Computers Science or other related university degree

Languages Required:

·  English / French