Client Support Unite Officer

Job description

Environment

Societe Generale is one of the leading financial services groups in Europe. Based on a diversified and integrated banking model, the Group combines financial solidity and a strategy of sustainable growth.

Today, Societe Generale in Japan consists of three core businesses: Societe Generale, Tokyo Branch; Societe Generale Securities Japan Limited; and Lyxor Asset Management Japan. These three entities are in line with our worldwide focus on Investment Banking, Global Finance and Global Markets, and Asset Management

Mission

Major Accountabilities/Principal Responsibilities:

Primary Objective
Excellence in post trade execution Client service and client on-boarding process is a top priority for Societe Generale. The objective of this position is to continue to develop the Client Service function within the Operations in Tokyo.

Duties

·  Post-trade support for JGB / Foreign bonds activities – allocation / pre-confirmation generation/monitoring trade matching status.
·  Proactive follow up – Liaison with local and overseas teams for settlement/payment/confirmation issues.
·  Create and provide Clients with valuation reports on all products (complex and vanilla) traded with Japanese clients.
·  Handle client inquiries and trouble shoot with regards to Fixed Income and Equity products, both vanilla and exotic.
·  Reporting - Create internal reports to support Operations management and Front Office as well as involvement in regulatory reporting as needed.
·  Project contribution – Provide required data, training to project required tasks.
·  Continuous Improvement – Seek opportunities for process enhancement, mitigating operational risks where possible
·  Client liaison – follow up on all client queries, ensure all client needs are delivered. Raise any new clients needs to manager and dedicated committees. Proactively troubleshoot and follow-up on remediation plan until roll-out

Desired profile

Profile

Key Skill Areas & knowledge Required:

·  Financial background with product knowledge of structured products/fixed income products will be a plus.
·  Good understanding of financial industry and regulations
·  Accuracy / Swiftness / Attention to detail / Ability to work under pressure.
·  Strong and sharp analytical skills
·  Proactive approach seeking improvements / Willingness to learn and develop new areas and products.
·  Excellent communication skills with experience in communicating with Japanese clients as well as overseas internal teams.
·  Positive mindset, challenge and change oriented.
·  Good working knowledge in MS office tools. Other technical knowledge is a plus.