Event Co-ordinator (Watford)

Job description

Events Coordinator – Clinical Training and Education

Based: Croxley Green Business Park, near Watford

Competitive salary and comprehensive benefits on offer

About Us

Smith & Nephew is a diversified advanced medical technology business that supports healthcare professionals in more than 100 countries to improve the quality of life for their patients.

We have leadership positions in Orthopaedic Reconstruction, Advanced Wound Management, Sports Medicine and Trauma:

· Orthopedics Reconstruction - joint replacement systems for knees, hips and shoulders

· Advanced Wound Management - wound care treatment and prevention products used to treat hard-to-heal wounds

· Sports Medicine - minimally invasive surgery of the joint

· Trauma & Extremities - products that help repair broken bones

We have over 15,000 employees around the world. Annual sales in 2015 were more than $4.6 billion . We are a constituent of the UK's FTSE50.

Summary

We are offering a fantastic opportunity for someone to join our existing team as the Events Coordinator, this role works closely with the course organisers to facilitate the training courses. Taking a lead on transportation and accommodation logistics as well as acting front of house to welcome our guests into the facility and ensuring their needs are met in a timely and professional manner.

The Smith & Nephew Expert Connect Centre sets the standard for world-class medical education and surgical skills training in Orthopaedics, providing learning opportunities for delegates from across the globe.

Designed for surgical education and exploration, this leading-edge facility provides surgeons with the perfect environment in which to develop, learn and practice the latest surgical techniques relevant to their specific areas of professional interest. The Centre offers a range of training opportunities across the entire Smith & Nephew surgical devices portfolio, including arthroscopy, arthroplasty and orthopaedic trauma. In addition, several courses incorporate educational elements that focus on Smith & Nephew's range of wound management products.

The Expert Connect Centre features an expansive, multi-station skills lab that is dedicated to hands-on training and will accommodate single groups of up to 42 participants (or multiple, smaller groups at one time). The facility also features a modern lecture auditorium, with seating for 80 and cutting-edge audio-visual capabilities, along with lounge areas with internet access and refreshments.

Essential Job Functions

Maintain responsibility for all aspects of calendar and bookings management for the Expert Connect Centre, including:

· Taking bookings for European, country and sales organised educational events, optimising use of the centre

· Communicating the calendar and ECC availability

· Chasing booking forms

· Communicating course requirements to the rest of the ECC team, reception and catering teams

· Maintaining up-to-date documents such as promotional material, price lists and booking forms

· Recording cancellations, analyzing and tracking the utilization data for the bioskills laboratory

· Provide logistical support to ECC – based educational events, including as needed:

o SWAT entries

o CVent administration

o Faculty and delegate travel, accommodation and eating arrangements

· Involvement in creation of documents such as agendas and feedback forms including creation using InDesign

· Provide front-of-house support for all courses. Be the ‘face of the ECC', assisting in registrations, local travel, advice for hotel and restaurant bookings, audio-visual needs, organisational enquiries etc.

· Manage the invoicing process for the ECC, ensuring that all invoices are processed in an accurate and timely manner.

· Maintain records of all courses and surgeon attendees.

· Assist the Laboratory team and the ECC's Person Designate for Smith & Nephew's Human Tissue license in ensuring compliance with the Human Tissue Act.

· Have an understanding of the Human Tissue Authority requirements and codes of practice.

· Provide administrative support to the Lab Manager and team.

· Some travel to European ProfEd meetings may be required.

Desired profile

Requirements

· Educated to a minimum of A-level.
· Strong administration and organisational skills
· Minimum of 2 years' experience in a business administration role essential, ideally event management
· Experience of interacting with customers
· Strong English verbal and writing skills – must consistently and effectively communicate with others. Other European languages an advantage.
· Customer oriented – mindful of customer needs and how to satisfy them

Competencies

· Flexible: Dealing effectively with constantly changing agendas/timings of activities
· Diplomatic: exhibit the ability to balance the objectives of all ECC attendees while ensuring priorities are met
· Self-directed: ability to multi-task with limited supervision
· Excellent organisational skills
· Excellent interpersonal and communication skills, both written and verbal
· Excellent team player and contributor
Professional, ethical and dedicated to the success of the company

Early starts/late finishes will be required as will occasional weekend availability