Customer Service Advisor

Job description

BusinessMobiles.com is a really small but insanely fun telecoms company selling mobile phones and contracts to businesses. It is a wonderful place to work and if you (i) are obsessed with adding value (ii) live to create raving fans (iii) and you possess discipline & desire to learn and grow every day then...it's time to come home

We currently are looking for a hugely enthusiastic and unashamedly friendly Customer Support Agent.

As a Customer Support Agent for BusinessMobiles.com you will be responsible for providing our customers with all the help and knowledge they may need. We want you to be a memorable part of our customers’ day, consistently approaching each customer with a friendly, helpful attitude and delivering the highest standard of service.

Duties include:

* Speaking with Customers on the phone and via email.
* Building trust and positive, sustainable relationships with Customers
* Going the extra mile to engage Customers
* Providing product and service knowledg
* Providing feedback on customer issues and concerns and suggesting improvements to processes
* Participating in regular learning and development sessions in order to keep up to date with the fast-evolving industry
* Conducting telephone surveys to identify issues and improve processe

Desired profile

* A sound knowledge of Microsoft packages

* Strong numeracy and literacy skills