Customer Care Representative - Ups - San Fernando - Wizbii

Customer Care Representative

  • By Ups
  • San Fernando (Philippines)

Job description

Position Summary

The UPS CS Customer Care Representative reports directly to a Supervisor.Actsasliaison, providesproduct/services information,and resolvesany emerging problems that our customer accounts might face with accuracy and efficiency.

Key Accountabilities
·  UnderstandsUPS service, product, systems and procedure
·  Handlesincoming calls for pick up, track and trace, complaints, claims, service guarantees, price quotation, service information, export shipments exception and other enquiries in professional manner
·  Updatesthe pickup arrangement, UPS supplyrequest and tracking follow up
·  Identifies and recordscustomer concern or issues
·  Recommendssolutions to service concerns to management
·  Other duties assigned from time to time

Other Job requirements
·  Patient and pleasant personality
·  Understands and embraces the work requirement of a CCR
·  Dedicated work ethic
·  Willing to work onashifting schedule
·  Good telephone etiquette
·  Problem solving skills

Qualifications
·  Very good English conversationalskills
·  Typing speed at >30 wpm

Education and Work Experience
·  At least college levelor above

Job Category:Customer Service

Desired Education Level:At least college level

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About Ups

UPS recrute ! Un modèle de réussite depuis 1907! UPS (435 000 salariés), leader mondial du transport express de colis et 6ème employeur mondial privé continue son développement. Chaque jour, nous effectuons près de 15 millions de livraisons dans plus de 200 pays. Nous réalisons également un chiffre d'affaires annuel de 58 milliards de dollars. Entreprise internationalement reconnue et en pleine croissance, UPS s'engage pour l'intégration et la formation des stagiaires. C'est pourquoi nous recrutons un Ingénieur Projet H/F en stage rattaché au Responsable du département Plan Engineering basé à Chilly-Mazarin (91) ou Charenton (94).

9838 vacancies open at Ups

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