Orthopaedic Medical Secretary

Job description

To support a group Orthopaedic practice at this top London Private Hospital.

To provide an efficient secretarial support and service to patients including telephone liaison with patients and hospital staff to organize bookings and treatment, diary management for this consultant.

Proficiency with DGL or similar practice management systems would be an advantage. Main duties of this role will be administrative and diary management but there will also be some typing. This role does not involve billing or invoicing.

You must be personable, have a good telephone manner, enthusiastic and a fast learner. Previous experience is desirable but not necessarily required as we will provide full training.

A full CRB check will be required we can arrange this.

• Supports Orthopaedic Consultants by screening and sorting mail, documents, and telephone calls; scheduling patient appointments and arranging referrals; transcribing dictation; preparing medical reports, patient histories, operative notes, manuscripts, and correspondence; maintaining office files and patient records. Duties:
• Represents physicians by screening incoming telephone calls; recording and transmitting messages; scheduling, receiving, and announcing scheduled patients and visitors; screening unscheduled patients and visitors; arranging referrals to other health care providers; scheduling appointments for consultations, x-rays, lab tests, physical therapy, MRI's, CT scans, etc.
• Ensures physician productivity by maintaining calendars; scheduling patient appointments; physician consultations; professional meetings, conferences; teleconferences, and travel.
• Produces information by transcribing dictation, preparing medical reports and summaries, patient histories, operative notes, manuscripts and correspondence; planning, organising, coordinating and controlling projects.
• Provides historical reference by developing and utilising filing and retrieval systems; maintaining patient records; recording meeting discussions.
• Maintains patient confidence and protects operations by keeping information confidential.
• Keeps office equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
• Maintains quality results by following and enforcing standards.
• Serves and protects the health care community by adhering to professional standards, hospital policies and procedures, national and local requirements, and Joint Commission on Accreditation of Healthcare Organisations (JCAHO) standards.
• Updates job knowledge by participating in educational opportunities; reading professional publications.
• Enhances physician office reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Skills/Qualifications:

Office Experience - General, Scheduling, Telephone Skills, Typing, Business Knowledge, Organisation, Time Management, Customer Service, Verbal Communication, PC Proficiency, Reporting Skills