1st and 2nd Line Support Engineer - Gloucestershire

Job description

1st and 2nd Line Support Engineer required by Gloucestershire organisation.

You will be required to support the company's operating systems on a day to day basis and provide help to users. You will be given training to develop your skills in order to undertake the duties and responsibilities defined below.

Key Responsibilities

* To raise and log calls using the Helpdesk database application
* To provide 1st and 2nd line support for approximately 350 members of staff
* To provide 1st and 2nd line support for the user base for all hardware/software and communication products used, adhering to the agreed procedures at all times
* To escalate and where necessary document any issues that may arise with any products supported.
* To install and support and assist in the installation of new systems and upgrade existing operating systems and applications
* To maintain hardware/software assets, providing regular reports to the IT Manager and carry out Software Library work and investigate any improvements that can be made
* To maintain the IT stores ensuring all items are correctly recorded and carry out regular inventory checks
* To be actively involved with recovery software of all operating systems in use
* To assist with the documentation of procedures and technical notes

Buzzword: - IT Support, Helpdesk Support, 1st Line Support, 2nd Line Support, Support Engineer, Support Analyst, Windows XP / 7 / 8, Windows Server, Exchange, Active Directory (AD), MCSA, MCSE, MCITP, MCDST, MTA, Microsoft, Customer Service, Degree, Graduate, Trainee, Junior

1st and 2nd Line Support Engineer - Gloucestershire