Schedule Coordinator

Job description

What will you do?

The main responsibility of the Schedule Coordinator is to maintain long-term working relationships and partnerships with our customers; in order to improve the client experience and reinforce our value-add to their business.

Duties and Responsibilities:

· Own contracts execution for your assigned region and assists with all administrative processes for the Digital Field Service business for managing contracts, promoting teamwork, flexibility, and customer satisfaction.
· Update and maintain customer account and contract information in Bridge Front Office. Reporting on different contract metrics.
· Acts as a liaison between the Customer, the Field Service Engineers, the success manager, the Sales team, and all people required to ensure our customer needs
· Support Strategic Web giant account as their main point of contact, fulfill special customer needs when required
· Process and maintain internal orders using tools such as Quote to Cash and SMS
· Monitor and Execute Backlog on time, Increase Overall Field Service revenue by scheduling ad hoc days. Commit and execute forecasts the 90 days forecast and participate in the yearly and quarterly forecast reviews.
· Coordinates new processes and manages challenges with respect to customers’ contracts and deliverables.
· Maintain Cost control by ensuring Field Service Resources utilization
· Coordinate with customers via phone and email to schedule Power Monitoring Expert and Power Scada Operation Preventive Maintenance and any other required intervention on-site or remote
· Provides backup support for other service and support administrators.
· Support and Manage KPI and dashboard
· Perform other related duties as assigned by NAM and PLP leadership team.

Desired profile

Qualifications :

·  Bachelor’s degree in Computer Science/Information Technology, Business Studies/Administration/Management or equivalent.
·  Required skill(s): Must possess very good verbal and written communication skills, excellent customer communication skills, data entry experience required, Strong problem-solving skills, detail oriented also required.
·  At least 2 year(s) of working experience in a customer service or order administration environment
·  Preferably 1-4 Yrs Experienced Employees specializing in customer service or equivalent. Job role in customer service - general or equivalent.
·  1 Full-Time position available