Regional DCIM Specialist
Quarry Bay, HONG KONG IT development
Job description
About the position:
Regional DCIM Specialist will successfully manage project and perform deployment & configuration of EcoStruxure IT software suite, system integration, Customer & Admin training and WO management. You will be part of Global EcoStruxure IT services team, having service mindset and customer experience is key. Onsite customer visit, technical guidance and training delivery is often vital to success, yet an effective ability to support via remote is mandatory.
Job Description:
· Ensure safe working and follow local guidelines.
· Assign & Co-ordinate the WO´s (assure preparations are done before starting, dialog with customer along the way...).
· Install & configure EcoStruxure IT software’s PCNS, Netbotz, EcoStruxure IT Advisor (Base, Capacity, Change), EcoStruxure IT Optimize, EcoStruxure DCE, EcoStruxure IT Expert, Cooling (Vigilant), in remote & on-site as requested.
· Configuration support in Schneider Network Management Cards.
· Work closely with regional Delivery Manager/Project Manager.
· Perform onsite and remote troubleshooting of EcoStruxure IT Software and basic network protocols like SNMP, Modbus RTU & Modbus TCP.
· Develop and enhance project documentation work to enrich customer’s experience.
· Support & utilize cross-border collaboration to maximize customer satisfaction.
· Articulate to an internal and client project team the necessary steps/pre-requisite required to complete a statement of work.
· Building out and documenting project tasks in Project documentation.
· Ability to identify DCIM problem statement(s), solution proposal, and scope of work with a defined project plan.
· Time estimation for nonstandard work.
· Participate in the technical review process for product enhancements.
· Perform post configuration review and Deliver Admin training to partners and end users.
· Liaise with EcoStruxure IT Global Product Managers or Advanced Custom Solutions team to provide feedback from customer requirements and improvements.
· Lead generation in services and licenses.
· Collaborate with regional sales and provide possible solution around customer needs and deliver services.
· Basic Linux Administration – configure IP address, DNS/hostname resolution, stop/start/enable services.
· Hyperconverged Infrastructure solutions – Dell VxRail, Nutanix AHV and ESXi, HPE SimpliVity, Cisco HyperFlex.
· Basic familiarity with PKI and SSL certificates.
Desired profile
Qualifications :
Job Qualifications
· Associate/Bachelor’s degree in a technical discipline or equivalent experience.
· Minimum three years’ experience providing DCIM customer support for complex technical solutions in a Data Centre environment.
· Experience in Customer-facing, project management, analysis, troubleshooting technical skills, onsite service support.
· Demonstrated basic technical knowledge of:
· Data centre IT components and interconnections (servers, Blades/Blade Chassis, network switches, RACK PDUs, etc.).
· Data centre networks and protocols (TCP/IP, VLANs, SNMP, Modbus).
· Structured cabling components and concepts (patch panels, fibre, copper).
· Data centre facilities components (UPS, PDUs, single and 3 Phase Power, CCU).
· VMware vSphere ESX/ESXi VM configuration.
· PCNS configuration.
· Accountability and the ability to adapt/multi-task/manage changing priorities.
· Ability to work flexible hours with travel up to 50% required, within Gulf cluster and some globally.
· Data centre surveys and audits.
· Ambitious, Self-motivated, ability to learn and apply new skills quickly.
· Good English oral & written communication and interpersonal skills required.
· Working experience in Salesforce and WO management.
· Certification in Schneider DCIM software's is added advantage.
· Working Experience in customer facing profession would be added advantage.
· Certification in networks & routing concepts would be an advantage but not mandatory.
· VMware Certified Professional or equivalent
· Microsoft Certified: Windows Server Hybrid Administrator Associate – Certifications (or equivalent).
· Nutanix Certified Professional or equivalent.