Expires soon Schneider

Systems Support Engineer III

  • Carrollton (Dallas)
  • IT development

Job description



Schneider Electric™creates connected technologies that reshape industries, transform cities and enrich lives. Our 144,000 employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations.Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment: https://youtu.be/NlLJMv1Y7Hk .

Great people make Schneider Electric a great company.

Job Objectives:

The applicant's primary role will be to help resolve product issues for Schneider Electric field engineers and partners. The role utilizes Schneider Electric equipment to simulate and test problems experienced in customers' environments. These troubleshooting actions require the configuration of servers, workstations, controllers and databases while also using remote desktop software to connect to live systems for troubleshooting purposes.

Job Functions and Responsibilities:

· Set up and configuration of Windows workstations/servers
· Installing and restoring Schneider Electric BMS/Access Control software/databases
· Work with debugging software and performing analysis on the resulting logs
· Interface with Engineering and Quality Assurance departments. Detail product enhancement requests and bug fixes to drive product development.
· Troubleshooting and resolving complex system problems
· The ability to quickly learn new products
· Thorough documentation of support case information and resolutions
· Capturing resolutions in a reusable format for storage in a public knowledgebase. (Technical writing skills a plus.)
· Capable of working with customers who have varying levels of product knowledge and experience
· Excellent phone and personal interaction skills

Desired profile



Qualifications :

Desired Knowledge and Skills:

·  Engineering education or technical background
·  Test and experiment independently with leading automation and controls technology
·  Strong knowledge of PC's in a Windows environment
·  Experience with ethernet networking/telecom and configuration (CCNA certification a plus)
·  Experience with database management systems
·  Oscilloscopes, Meters, Protocol Analyzers, and Network sniffers
·  Require little to no direct supervision to complete assigned duties
·  Works in a collaborative team environment as a principle member of the group.

Work Environment and Physical Demands:

Office Environment with limited travel for occasional site visits and training

If our recruiting team determines your background may be a good match for this position, we'll contact you directly regarding the next steps in the process.

Internal mobility is a top priority at Schneider Electric. If you're looking for your next step or want to try something new, applying for an internal opportunity can help you further develop your career.

We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners. We want our employees to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company.

APPLY NOW

You must submit an online application to be considered for any position with us. This position will be posted until filled. It is the responsibility of each employee to inform your manager that you're applying for a new internal opportunity. If you are not selected for an interview, you will receive electronic notification; you are not guaranteed a call from the recruiting team.

It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

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