Product Lifecycle Management Support Engineer

Job description

Schneider Electric has an opportunity for a Senior, PLM Support Engineer in our Apodaca, N.L. location.

To increase the efficiency of incident resolution in NAM, Digital Engineering is looking for a support engineer for PLM (Product Lifecycle Management) capabilities, including PDM (Product Data Management) and MCAD (Mechanical CAD) methods and tools. PDM is a system used to manage and control product-related data, such as design files, engineering specifications, bill of materials, and other relevant information throughout the product's lifecycle. PDM software enables teams to collaborate, track changes, and maintain a central repository of product data, ensuring version control, data integrity, and efficient information sharing.

The support engineer is responsible for providing technical assistance and support to our users which include diagnosing and troubleshooting technical issues, guiding users through solutions, documenting problems and resolutions, collaborating with cross-functional teams and contributing to product improvement by providing feedback to the team. Strong communication, problem-solving, and customer service skills are essential.

Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives. Our 135,000+ employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment.

http://www.youtube.com/watch?v=YtExntUe89c

Great people make Schneider Electric a great company.

What do you get to do in this position?

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Proactively attend to tickets logged by users in time and ensure SLA compliance and user satisfaction.

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Ensure being up to date with the latest releases and enhancements of the applications to provide efficient support.

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Analyze and propose ways to improve the resolution of tickets, suggest if any documentation is missing from the learning offer.

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Generate necessary support documentation that could help transition tickets within scope to the service desk level.

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Escalate recurring issues to the problem manager in your region.

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Challenge to have the Support documents (including decision tree) per go-live.

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Coordinate efforts during critical incidents.

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Take on certain business relationship duties and regional community management activities as required under the problem manager.

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Look for ways to reduce the number of quality issues across our DE Portfolio as well as improve our MTTR(Mean Time to repair) and MTBF(Mean time between failure)

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Ensure implementation of new support process or tools per Schneider Digital Request in your region.

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Collaborate with other members of the support team to improve efficiency.

The role is based in Mexico with the standard shift from: 7 am - 5 pm

Languages: Spanish 100%, English (Fluent), any other language like French or Portuguese is a Plus

Desired profile

Qualifications :

We know skills and competencies show up in many different ways and can be based on your life experience. If you do not necessarily meet all the requirements that are listed, we still encourage you to apply for the position.

This job might be for you if:
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Strong customer service oriented.

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Problem solving skills.

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Soft skills (excellent written and spoken communication skills, negotiation, service attitude, ability to influence, to coach and explain, organized and structured).

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CAD Design experience.

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Cross-cultural & teamwork experience proven skills.

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Tool experience: CREO, Autodesk, Pro/E, Inventor or Windchill products knowledge

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Microsoft Office product skills.

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Self-motivated and ability to work on own initiative in a pressure environment

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4-year degree – Mechanical Engineering, Mechatronic or alternate technical field.

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Experience of at least 2 years in a similar domain is expected.

Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave, a culture of wellness, and more great benefits above and beyond a typical employer. Click to find out more about working with us: http://se.com/mx/carreras .

We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners. We’re recognized around the world for welcoming people as they are. We create an inclusive culture where all forms of diversity are seen as a real value for the company.  See what our people have to say about working for Schneider Electric. 

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Let us learn about you! Apply today.

 

You must submit an online application to be considered for any position with us. This position will be posted until filled.

 

It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

 

Concerning agencies:  Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.

 

Schneider Electric is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.