Post-sales technical support for Schneider Electric's core product line and product selection services.
Understanding of system availability concepts and Schneider Electric's solutions for providing uptime.
Consultants are required to interpret policies and make business decisions under pressure, based on customer and company needs to meet aggressive deadlines with minimal supervision
Assist customers including Electrical Distributors, End Users, Original Equipment Manufacturers, Consultants, and Contractors with product selection and configuration
Provide technical product application support for Circuit Protection, Distribution Equipment, and Industrial Controls Deliver technical support to sales engineers to assist in developing new business opportunities Advocate for customer to seek a suitable solution or work around that meets the needs of the customer
Collaborate with internal functions such as Marketing, Engineering, and Quality.
Develop and review knowledge documentation including white papers, troubleshooting guides and knowledge articles Participate in company initiatives for revenue generation. Other tasks assigned by supervisor.
Ideal candidate profile
Bachelor's/College Degree in Engineering (Others), Computer Science/Information Technology, Business Studies/Administration/Management or equivalent.
Technical Support experience, Strong problem solving skills, Technical aptitude.
At least 2 year(s) of working experience in the related field is required for this position.
Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent. Job role in Customer Service - General or equivalent.
Amenable to working in EPZA Rosario Cavite
Amenable to working in night shift schedule