Bilingual Portuguese Technical Support Representative

Job description

Great People make Schneider Electric a great company.

Do you dream of working in a company that is driven by a meaningful purpose and that continuously creates an inclusive environment where you are empowered to do your best and be innovative?

The Role: Portuguese Technical Services Representative

This position will support customer’s inquiries related to product pre-sales & post sales, service inquiries and other requests within the defined Zone or Countries. The role will require close coordination with key internal stakeholders to ensure customer inquiries, requests or complaints are manage professionally and in a timely manner.

What will you do?

ESSENTIAL FUNCTIONS:

· Answer incoming calls and proactively qualify technical/sales opportunities.

· Document all incoming calls using CRM tool.

· Promote Schneider’s existing and new products and solutions with a unique value proposition, cross selling and up selling with innovative, alternative solutions to replace the competitor’s product.

· Participate in various Technical & Customer Service & Sales Training Courses as required

· Support the sales teams with generating and assembling larger, more complex Quotations and order follow up.

· Escalating problems to Technical Support Level 2 when standard troubleshooting techniques and databases cannot provide an adequate solution.

· To perform Technical Assistance with all internal and external customers for all of Schneider’s products.

· Conduct initial troubleshooting and support of Products by Schneider

· Dispatching a Field Service Engineer or its Service Partner for unscheduled on-site services.

Desired profile

Qualifications :

Who would be successful?

EDUCATION & EXPERIENCE REQUIRED

· Must be eloquent in English and Portuguese languages

· Candidate must possess a bachelor's degree preferably in Engineering (EE, ECE) or equivalent experience

· Must possess excellent skills in listening, expression and interrelationships

· Must be keen to details and be technically smart.

· Must be capable in working independently and utilize sound judgement.

· Ability to adjust quickly to reforming situations and express determination to achieve incessant improvement and excellent customer service

· Demonstrate ability to understand and explain technical information.

· Ability to solve customer problems via telephone, chat, web and email.

· Willing to work in Cavite on a rotating schedule.

What’s in it for me?

· Global family leave

· Comprehensive medical coverage for employee and dependents

· Worldwide Employee Stock Ownership

· Flexible work arrangement

· On-site gym

…and more!

Why us?

Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.

€25.7bn global revenue

137 000+ employees in 100+ countries

45% of revenue from IoT

5% of revenue devoted for R&D

Video Link: https://youtu.be/J0cFSdFpI24

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.