[PIPELINE] Technical Support Representative

Job description

Great People make Schneider Electric a great company.

Do you dream of working in a company that is driven by a meaningful purpose and that continuously creates an inclusive environment where you are empowered to do your best and be innovative?

The Role: Technical Support Representative

What will you do?

The Technical Support Representative (TSR) will (be):

· Responsible for ensuring a high level of Customer Satisfaction.
· Provide customers with post-sales Technical Support for APC’s core product line and advise potential and existing customers on product selection.
· Will require an understanding of system availability concepts and APC’s solutions for providing uptime.
· TSR’s are required to interpret policies and make business decisions under pressure, based on customer and company needs to meet deadlines with minimal supervision.
· Provides post-sales Technical Support via the phone. Ensures every interaction creates the optimal customer experience.
· Assists potential customer with product selection and configuration. Identifies and routes large opportunities to sales teams for follow up and closure.

Desired profile

Qualifications :

Who would be successful?

·  Bachelor's/College Degree in Engineering (Others), Computer Science/Information Technology, Business Studies/Administration/Management or equivalent.
·  Support experience, Strong problem-solving skills, Technical aptitude.
·  At least 2 year(s) of working experience in the related field is required for this position.
·  Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent. Job role in Customer Service - General or equivalent.
·  Experience working as a Technical Support / Helpdesk / Service Desk in a Shared Services or BPO MNC company is a plus

What’s in it for me?

·  Global family leave
·  Comprehensive medical coverage for employee and dependents
·  Worldwide Employee Stock Ownership
·  Flexible work arrangement

…and more!

Why us?

Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.

€25.7bn global revenue

137 000+ employees in 100+ countries

45% of revenue from IoT

5% of revenue devoted for R&D

Video Link: https://youtu.be/J0cFSdFpI24

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.