[PIPELINE] Order Management Administrator

Job description

Great People make Schneider Electric a great company.

Do you dream of working in a company that is driven by a meaningful purpose and that continuously creates an inclusive environment where you are empowered to do your best and be innovative?

The Role: Order Management Administrator

We are looking for a Customer Care Specialist which will be responsible for proactively supporting the working relationships with Buildings US Domestic and International account support. They can effectively communicate with customers through live chat/ email / calls to answer inquiries, provide resolution to customers which revolves around (but is not limited to) order status/ order fulfillment, refunds, replacements, pricing, credit processing as requested and a wide variety of customer service concerns.

The Customer Care Specialist will help establish Schneider Electric’s reputation as a company that offers excellent customer support during all pre-sales and after-sales procedures. Customers include not just end-users but also internal Schneider employees to ensure that orders are accurate and delivered on time to the customer’s specifications.

What will you do?

· Receive and promptly respond to customer queries and investigate customer's challenges, find solutions, and provide feedback
· To maintain a high degree of customer service for all support queries and adhere to all service management principles.
· Document Issues and Resolutions
· Learn About New Products and Services and relay the information to the customer
· Assist in developing Customer Service Solutions
· Identify possible Website Errors reported by customers
· Mastery of the systems that are used that include but are not limited to: BAAN, iPortal, mySE, PRM,
· Deescalating customers via email, chat, or phone and finding viable solutions
· Providing case updates to the customers in a timely manner
· Provide solutions and approvals for escalated customer inquiries and concerns
· Report processes and/or policies that need updating
· Must thrive in a fast-paced environment and be able to stay organized
· Report any challenges that they encounter to supervisor
· Assist with the queue volume to reduce abandonment rates
· To take ownership of user problems and be proactive when dealing with user issues.
· Strong interpersonal skills are a prerequisite.
· Ability to work effectively in a dispersed team and individually.
· Other duties as assigned by management

Desired profile

Qualifications :

Who would be successful?

·  Job Knowledge: Understand duties, and responsibilities. Have necessary job knowledge, understand company mission/value, keep job knowledge current, and be in command of critical issues.

·  Teamwork: Meet all team deadlines and responsibilities, listen to others and value opinions, help team members to achieve goals, welcome newcomers, and promote a team atmosphere.

·  Decision Making/Judgment: The ability to interact effectively with stakeholders and make sound decisions for the business.

·  Initiative: Take independent action, seek out new responsibilities, act on opportunities, generate new ideas, and practice self-development.
·  Productivity: Manage a fair workload, volunteer for additional work, prioritize tasks, develop good work procedures, manage time well, and handle information flow.

·  Bachelor’s degree or equivalent work experience
·  Experience communicating with overseas teams via virtual meetings
·  Experience communicating directly with the client
·  Experience in voicing their concerns
·  Strong analytical and problem-solving skills
·  Must be solution oriented
·  Ability to work in a fast-paced environment and ability to prioritize work and focus on generating business results
·  Superior time management and prioritization skills are required
·  Critical thinking and innovation is a requirement
·  Ability to work effectively in diverse groups
·  Ability to work under pressure and manage multiple escalated cases at the same time is a requirement
·  Ability to work effectively in diverse groups
·  Must have a very high proficiency in English- written and oral with a minimal accent
·  Applicants must be willing to work in Rosario, Cavite.

What’s in it for me?

·  Global family leave
·  Comprehensive medical coverage for employee and dependents
·  Worldwide Employee Stock Ownership
·  Flexible work arrangement and more!

Why us?

Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient, and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.

€25.7bn global revenue

137 000+ employees in 100+ countries

45% of revenue from IoT

5% of revenue devoted for R&D

Video Link: https://youtu.be/J0cFSdFpI24