The Customer Care Coordinator will be responsible for proactively supporting the working relationships with Buildings US Domestic and International account support.
They will be the primary contact to support customer's order delivery requirements including Order Entry,Web Releases and Inquiry requests in BFO.
They will be handling shipments stuck at borders, streamlining orders of vendors, expedites, price adjustment.
They will also be responsible for working with other departments within APC and other necessary departments to improve on time delivery and customer satisfaction, as well as other duties as needed which can be answered thru an inbound / outbound call, email or chat support.
Customers include not just end-users but also internal Schneider employees to ensure that orders are accurate and delivered on time to the customer's specifications.
Inquiry requests in the bfo queue
Export Documentation for DC
Ideal candidate profile
1-3 years related experience with required education
1+ years preferred experience with both ERP and CRM systems (Microsoft Suite, Visio, and E-Mail communication tool)
Proactive management of all customer facing issues, excellent communication skills (written and verbal).
Demonstrate account ownership and organizational skills. Solid business process understanding and decision making.
Ability to handle stress and multiple, conflicting priorities.