Internship - Technical support expert for Operator Panels, Industrial PC and Software

Job description

· Collaborate with our expert team to reproduce, diagnose, and document technical support issues reported by customers.
· Communicate and work closely with countries and partners to gather detailed information about their technical issues and ensure a thorough understanding of the problem.
· Contribute to the creation and maintenance of internal and external knowledge articles, FAQs, and support documentation to improve customer self-service options.
· Participate in regular team meetings and knowledge-sharing sessions to enhance your technical skills and stay up to date with the latest industry trends.

Desired profile

Qualifications :

·  Strong interest in technology and eagerness to learn and develop technical skills.
·  Effective English communication skills, both written and verbal, to interact with customers and team members.
·  Knowledge in major Operation System, such as Windows, Linux, VxWorks and iOS is a bonus.