Inside Service Sales Associate (Pooling)

Job description

Description - External

The Role: Inside Service Sales Associate

We are looking for an experienced professional who can help us deliver exceptional customer experiences and generate commercial value for our business.

What will you do?

You will:

· Prepare and distribute sales leads and send e-mail notifications to the internal and/or external customers.

· Assist on funnel management for NAM ISSR and keep it accurate and up to date by sending follow-up e-mails to end customers and partners.

· Oversee process for service requests making sure they are created and communicated to partner and customer.

· Identify duplicate accounts and opportunities in bFS and work with team to clean data.

· Execute all Key Account Managers’ internal administrative requests, these can include, but are not limited to:

o Creating quotes

o Building master agreements

o Data cleansing

o Account/Asset registration/revisions

o Entitlement / Asset information report pull

o Service/Warranty Certificate

o International Credit Claims (ICC)

o Direct Account Request

o Credit Merchandise Authorization (CMA)

o Regional Sales Budget (RSB) requests

o Customer invoicing requirements

o Customer documentation of work requests

· Provide other duties as assigned by NAM Inside Service Sales Manager and Manager of Philippines Service Sales Team.

Qualifications - External

Who would be successful? (Fill in – what are the qualifications for this role)

· Bachelor’s degree of any 4-year course

· Prior sales or customer service experience is a plus

· Basic knowledge of Schneider Electric portfolio, strong customer relations in Manufacturing segment will be a plus

· Excellent English communication & interaction skills

· Prior experience in Services and recurring maintenance contracts will be a key differentiator

Be digital savvy and knowledge of MS Office applications