Field Service Representant

Job description

qFoster “Safety first” culture among the team by leading by example, deploying all set of safety policies and procedures implementations + conduct himself all required safety audits. Is responsible to ensure that every mission is delivered in perfect safe conditions and if needed requires adjustments from the customer
qEnsure his team Cyber security is fully compliant and report any incident.
qManage the planning and coordination of the intervention
qEnsure high level customers satisfaction and FSR SE signature (Branding / technical level / communication/promote Digital Services offers)
qResponsible for the quality, repair FSB implementation and warranty customers support
qEnsure compliance with “Issue to Prevention” process for supply chain and quality issue detected on field
qEnsure that each FSR is complying with all administrative processes: time sheet adherence , Field Services Reporting, overtime and travel time control
qFoster FSR Business Generation capabilities by promoting their activity of Business Opportunity Detection (FSR Lead Generation, Install Base tracking… ) while being on the field
qEnsure full adoption and utilization digital tools Servicesmax Go, onsite, clocking, Tipi…
qDeploy Annual Execution Plan and FS lean initiatives to support country services P&L performance.

Desired profile

Qualifications :

Bachelor degree in electricity