Expert Technical Support Engineer
INDIA IT development
Job description
Responsibilities:
· Resolve advanced technical problems brought to us by customers, Application Engineers, Sales personnel, and Engineering.
· Identify and qualify product failures and assist Engineering in understanding and resolving them.
· Case tracking with entries in our CRM system.
· Research and documentation of technical problems and solutions.
· Design, plan, research, evaluate and test complex systems used to monitor and/or control electrical equipment and building management systems.
· Remote connection to customer installations for troubleshooting and healthy system checks.
· Other duties as assigned.
· Prioritize critical site escalations, especially for Global Strategic Accounts and Strategic Partners.
To be successful in the role , we see that you have/are:
· Engineering degree in electrical, building automation or computer science, or equivalent
· Experience system troubleshooting, diagnosis and problem solving for:
- Software, hardware, networking and databases
- Power and/or electrical systems knowledge.
- Building automation and control. HVAC
- IoT device & cloud based connectivity
· Experience with windows operating systems and associated network experience
· Strong background in IT and communication networks (IP)
· Knowledge in building management communication protocols: BacNet, LON, etc…
· Positive attitude, enthusiastic, self-motivated and customer focused
· People-person and team player, enjoying the cross-functional interaction required for this position
· Quick learner with an inquiring mind
· Strong written and oral English communications skills
· Comfortable working in a fast paced, dynamic environment
· Ability to work with people with a wide range of technical backgrounds, including senior professional engineers, electricians, IT engineers and personnel, account managers, sales personnel
· Ability to occasionally travel to various customer sites worldwide
· Fluent in English
Previous experience in Technical Support is an advantage.
Desired profile
Qualifications :
Responsibilities:
· Resolve advanced technical problems brought to us by customers, Application Engineers, Sales personnel, and Engineering.
· Identify and qualify product failures and assist Engineering in understanding and resolving them.
· Case tracking with entries in our CRM system.
· Research and documentation of technical problems and solutions.
· Design, plan, research, evaluate and test complex systems used to monitor and/or control electrical equipment and building management systems.
· Remote connection to customer installations for troubleshooting and healthy system checks.
· Other duties as assigned.
· Prioritize critical site escalations, especially for Global Strategic Accounts and Strategic Partners.
To be successful in the role , we see that you have/are:
· Engineering degree in electrical, building automation or computer science, or equivalent
· Experience system troubleshooting, diagnosis and problem solving for:
- Software, hardware, networking and databases
- Power and/or electrical systems knowledge.
- Building automation and control. HVAC
- IoT device & cloud based connectivity
· Experience with windows operating systems and associated network experience
· Strong background in IT and communication networks (IP)
· Knowledge in building management communication protocols: BacNet, LON, etc…
· Positive attitude, enthusiastic, self-motivated and customer focused
· People-person and team player, enjoying the cross-functional interaction required for this position
· Quick learner with an inquiring mind
· Strong written and oral English communications skills
· Comfortable working in a fast paced, dynamic environment
· Ability to work with people with a wide range of technical backgrounds, including senior professional engineers, electricians, IT engineers and personnel, account managers, sales personnel
· Ability to occasionally travel to various customer sites worldwide
· Fluent in English
Previous experience in Technical Support is an advantage.