Employee Experience Advisor, HR Shared Services (Japanese / Korean speaking)
Internship Shap (Cumbria)
Job description
We are currently seeking a professional to join Schneider Electric as Employee Experience Advisor, HR Shared Services (Japanese / Korean Speaking)
Location: Selangor, Malaysia
In this role, you will
· Act as first point of contact for all employee request and enquiries pertaining to HR matters. This includes company policies, company system support / troubleshooting, compensation, recruitment, etc. (response is provided via phone calls, emails, ticketing system or chat).
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Ensure proper documentation and administration of employee requests as per the agreed service level agreements
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Prepare and analyze reports to identify trends of any issues pertaining to employee requests and provide information to the respective HR teams to formulate HR interventions if necessary
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Design creative job aids, policy manuals, knowledge database and other reference materials to assist in resolving employee enquiries and issues
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Crafting the standard operating procedure (SOP) for any country within scope. Will be responsible to continuously update the standard operating procedures, knowledge database for said countries
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Contribute to the continuous improvement of the systems and processes to help improve on the best-in-class service
Desired profile
Qualifications :
To be successful in this role, you should meet the following requirements:
· Must be fluent in conversational Japanese / Korean & English (written & spoken) – this role will require you to communicate directly with Japanese and/or Korean employees
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Ability to influence and persuade combined with a collaborative team spirit will be needed to succeed in this role
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IT savvy and creative individuals who can think on their feet with a strong customer-focused mindset
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A Bachelor's degree (in any discipline) will be required, alongside strong communication skills
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Preferably 2 years of working experience, relating to HR call centers or equivalent. Fresh graduates are welcome to apply
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Based in Glenmarie, Shah Alam (Selangor)