Dispute Management Analyst (Temporal, Recent Graduate)

Job description

Schneider Electric has an opportunity for a Dispute Management Analyst in Apocada, N.L. to support to US & Canada. (Temporary Position)

This position is accountable for resolving short payment and debts to customer accounts in SAP and/or Q2C to help reconcile customer financial accounts. They will be joining a fast-paced department of the Customer Care Center.

Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives. Our 135,000+ employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment.

http://www.youtube.com/watch?v=YtExntUe89c

Great people make Schneider Electric a great company.

What do you get to do in this position?

· Ability to comprehend, problem solve, and communicate effectively with customers regarding order transactions and payment
· Successfully manage a portfolio of customer accounts submitting disputes
· Investigate validity of customer payment dispute and summarize output
· Communicate with customer to attempt to bring resolution to short pay or debts to accounts
· Manage dispute communications on the internal systems including financially categorizing customer disputes
· Meet defined process expectations and activity metrics
· Driving collaborative conversation internally to solve customer payment disputes
· Ensure prompt resolution of any payment disputes for credit or re-invoice
· Partner with cash applications to apply credits
· Provide feedback to management concerning possible problems or areas of improvement
· Make recommendations to implement improved processes through Lean & Six Sigma
· Participate in team planning meetings
· Work and maintain with KPI in a monthly basis

Desired profile

Qualifications :

We know skills and competencies show up in many different ways and can be based on your life experience. If you do not necessarily meet all the requirements that are listed, we still encourage you to apply for the position.

This job might be for you if:

·  Bachelor's degree (Finance, Business Administration, Economics, Accounting or similar)
·  Experience Required: 1 year in customer facing role
·  SAP experience preferred or related ERP systems.
·  Q2C experience desired but not required
·  Excel required
·  Advanced English required; French desired but not required
·  Independent thinker
·  Problem solving skills
·  Strong verbal and written communication skills
·  Confident in own abilities to negotiate resolution based on facts
·  Team player

Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave, a culture of wellness, and more great benefits above and beyond a typical employer. Click to find out more about working with us: http://se.com/mx/carreras .

We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners. We’re recognized around the world for welcoming people as they are. We create an inclusive culture where all forms of diversity are seen as a real value for the company.  See what our people have to say about working for Schneider Electric. 

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Let us learn about you! Apply today.

 

You must submit an online application to be considered for any position with us. This position will be posted until filled.

It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Concerning agencies:  Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.

Schneider Electric is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.